Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
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Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to automate tasks, save time, and increase productivity across collaboration workflows.
Intelligent Contact Center
Conversational AI chatbot for self-service and intelligent routing designed to provide instant resolution and reduce call volume in customer service operations.
Centralized Administration
Single admin portal for simplified management and customization of collaboration tools with support for optional add-ons and scaling capabilities.
Third-Party Integration
Support for integrating third-party applications and tools into workflows to enhance collaboration and extend platform functionality.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video conferencing with AI-powered transcripts, summaries, and recording functionality for meetings and virtual events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-Party Platform Integration
Integration capabilities with popular business tools and platforms to enhance workflow and maintain communication across business systems.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Database and Workflow Automation
Lark Base platform enables creation of custom business applications and automated workflows without requiring coding expertise, with data visualization and access management capabilities.
Role-based Customization and Integration
Supports customization by industry and role with role-based differentiation, paired with robust third-party integration capabilities to extend functionality.
Standard contract
No
No
Customer reviews
Angie Z.
Seamless Integrations for Scheduling and Note-Taking
Reviewed on Sep 23, 2026
Review provided by G2
What do you like best about the product?
I mainly use the integrations: I schedule meetings through Setmore, and I also connect it with Fathom for note-taking, along with the notes Zoom captures.
What do you dislike about the product?
Sometimes it’s hard for customers to know how to use all the options and settings, so it could be more user-friendly and easier to navigate.
What problems is the product solving and how is that benefiting you?
Note-taking has been much easier for me. I don’t have to write down literally everything during meetings anymore, because I rely a lot on the meeting summaries Zoom provides.
Computer Software
Friendly, Easy-to-Use UI with Lots of Useful Features
Reviewed on Sep 23, 2026
Review provided by G2
What do you like best about the product?
The UI is friendly and easy to use. It includes many useful features. I find it commonly used.
What do you dislike about the product?
It runs outside the browser and isn’t integrated with Google Calendar.
What problems is the product solving and how is that benefiting you?
Business meetings from remote with users globally
Joel K.
Easy to Connect, Simple to Use, with Excellent Video and Audio Quality
Reviewed on Sep 23, 2026
Review provided by G2
What do you like best about the product?
Easy to connect and simple to use. The video and audio quality are excellent.
What do you dislike about the product?
A better custom selection of backdrops is needed for the screens.
What problems is the product solving and how is that benefiting you?
Zoom has improved the video blurring that used to happen when multiple users were on a call.
Stephanie A.
Effortless Switching Between Contact Center Calls and Zoom Meetings
Reviewed on Sep 22, 2026
Review provided by G2
What do you like best about the product?
I like how easy it is to switch between the contact center for calls (both inbound and outbound) and Zoom meetings. I also appreciate being able to customize my account to fit my needs.
What do you dislike about the product?
So far, I haven’t found a single feature in my Zoom account that I dislike.
What problems is the product solving and how is that benefiting you?
Zoom helps bridge the space between remote workers.
Legal Services
Easy to Use and User-Friendly Experience
Reviewed on Sep 21, 2026
Review provided by G2
What do you like best about the product?
ITS EASY TO USE and very friendly with users. I like how intuitable the interphase is and how easy is to integrate with other devices and platforms. Good performance overall and good customer support.
What do you dislike about the product?
Sometimes it is not too able to edit certain settings, AI assistant might not be the best if you compare with other AI. Better to have a good team to use better pricing plans
What problems is the product solving and how is that benefiting you?
Communication and logistics within teams