Level Access

What do you like best about the product?

We’ve had a very positive experience with Level Access. Our Customer Success Manager has been an outstanding partner, consistently helping us navigate the platform, coordinate manual accessibility evaluations, and connect us with the right resources when needed. They’re always responsive and patient, especially when we need a refresher on using the dashboard and reporting tools.

One feature we find especially valuable is the Single Page Automated Scan. It delivers quick, actionable insights that help us validate smaller accessibility updates while we wait for formal manual evaluations. This has enabled our team to make incremental improvements and track progress more efficiently between assessments.

Overall, Level Access has been instrumental in supporting our accessibility efforts by combining expert guidance, responsive customer support, and practical tools that help us continuously improve the user experience.

What do you dislike about the product?

There are a lot of things on the dashboard, so it can feel confusing at times. The Digital Assets section splits all of our different domains into separate views, and sometimes I forget to switch between them. Then I end up wondering why it can’t pull up the site I need to work on for accessibility.

What problems is the product solving and how is that benefiting you?

Level Access helps us identify, prioritize, and remediate accessibility issues across our digital experiences while providing both automated and expert-led evaluations. The platform gives us a structured way to monitor compliance, uncover accessibility gaps, and validate improvements before they impact users.

One of the biggest benefits is the combination of manual evaluations and automated testing. The manual assessments provide detailed expert guidance on more complex accessibility issues, while the Single Page Automated Scan allows our team to quickly validate smaller updates and track progress between reviews. This has helped us make incremental improvements faster and with greater confidence.

Additionally, the support from our Customer Success Manager has been invaluable. They help ensure our evaluations stay on track, connect us with the right resources, and provide ongoing guidance on using the platform effectively. As a result, we've been able to improve accessibility scores across key pages, streamline our remediation process, and move closer to delivering a more inclusive digital experience for all users.

What do you like best about the product?

Level Access has been a valuable partner in helping us improve the accessibility of our digital experiences. The platform's reporting, Jira integration, expert support, and training resources make it easier to identify issues, track progress, and build accessibility into our day-to-day workflow.

What do you dislike about the product?

My biggest challenge with Level Access is that the interface can be complex and takes time to learn. The platform provides a lot of functionality, but some workflows and recommendations could be easier for non-specialists to understand and act on.

What problems is the product solving and how is that benefiting you?

Before Level Access, accessibility issues were difficult to track consistently and often required manual effort across multiple teams. The platform gives us clear visibility into accessibility health, helps teams focus on the highest-priority issues, and provides the training and expert guidance needed to build accessibility into everyday product delivery.

What do you like best about the product?

It’s easy to set up both manual and automatic scans across different sites, and the process feels straightforward overall.

What do you dislike about the product?

Between evaluations, scans, and projects, it can be difficult to figure out where to go to update an item’s status or submit it for re-evaluation. These areas contain similar information, but they don’t offer the same action options, which can make the workflow confusing.

What problems is the product solving and how is that benefiting you?

It helps us monitor our site both passively and actively, and it catches issues we might not notice right away. Overall, it gives us more confidence that we’ll spot problems early instead of finding out after they’ve already affected things.

What do you like best about the product?

Level Access is a useful platform for managing web accessibility.

I like how easy it is to create scans and generate reports.

It also offers integration with JIRA, which is very helpful for prioritizing issues and tracking fixes during development sprints.

What do you dislike about the product?

Sometimes it not easy to navigate the latest scans if you have several projects.

What problems is the product solving and how is that benefiting you?

Web Accessibility is a main concern that the platform helps to monitor and improve.

What do you like best about the product?

The dashboard layout is user friendly and the entry page gives you a high level summery of the most important details of your website.

What do you dislike about the product?

Turning issues into tasks and submitting them to Jira is time consuming. Also, when we connected Level Access to our Dev Partners Jira platform I was able to see all of the other organizations they were working with when I was selecting the Jira account to submit the tasks too which for our Dev partners was really frustrating since they have NDAs with some of those orgs.

What problems is the product solving and how is that benefiting you?

Helping us find UX bugs proactively before they are called out by users.

What do you like best about the product?

Makes it easy to quickly identify issues within our products and the priority of those issues. I like that I can tailor the priority around my goals (VPAT compliance, risk, etc)

What do you dislike about the product?

There are a few things that are a little confusing. Sometimes if I'm trying to find out which WCAG rules have violations it takes me a few minutes to remember where to view that information.

What problems is the product solving and how is that benefiting you?

We are a small team, so helping sort and prioritize findings is the biggest benefit for me personally. Also the scans help offset our small QA team to make testing easier and faster.

What do you like best about the product?

The software is easy to use and has a clean UI. Its integrations and AI features help streamline workflows, improve efficiency, and save time. Overall, it provides good value for the price and has reliable performance and support.

What do you dislike about the product?

The platform can have a learning curve, and some features and reports could be more intuitive and easier to navigate.

What problems is the product solving and how is that benefiting you?

It helps identify and address accessibility issues, improve compliance, and make our digital products more accessible to users with different needs. This saves time and supports a better overall user experience

What do you like best about the product?

I appreciate that the platform highlights all the areas of my web application that need attention. It also lets me group related issues and address them together, which helps me get the best bang for my buck. Being able to track status and clearly see what’s still outstanding is useful for prioritizing where we focus our attention. Lastly, the automation features, including running scans periodically or on demand, are really important for making sure we’re not reintroducing issues and for staying ahead of recurring problems. While we have an integration with Azure DevOps, we haven't maximized its usefulness quite yet, but are eager to set that up.

What do you dislike about the product?

While accessibility tools have improved a lot, many of them really shine for traditional websites but don’t scale as well for web applications. Because of the nature of web apps, there isn’t a one-size-fits-all site map for scanning, and the data can be dynamic, which makes it harder to evaluate issues consistently. Level Access has made progress in this area over the past few years, but there’s still room for enhancements that would strengthen automated scanning and better cover more dynamic use cases.

What problems is the product solving and how is that benefiting you?

Level Access acts as augmented resourcing for our team since we don’t have in-house accessibility experts. They review what’s in our development queue, the new features we release, and even older functionality. They not only test our work, but also guide us on best practices and help ensure each team member keeps an accessibility-first mindset when building and delivering this functionality.

What do you like best about the product?

What I like most is its combination of automated scanning and professional manual accessibility testing. It not only quickly locates compliance issues but also provides clear, actionable repair guidance for developers. Besides, the continuous monitoring function can automatically detect new accessibility risks after website updates, helping our team maintain long-term WCAG and Section 508 compliance efficiently.

What do you dislike about the product?

The platform’s automated scan sometimes produces a small number of false positive errors, which requires our team to spend extra time verifying each warning one by one. In addition, its advanced customized reporting templates are limited and lack flexible adjustment options to fit our internal audit statistical standards.

What problems is the product solving and how is that benefiting you?

It solves two core pain points for our team:
1,Manual, fragmented accessibility compliance work
2,Compliance risks from frequent product updates

What do you like best about the product?

Variety of options plus manual reviews by humans.

What do you dislike about the product?

May be too involved and have too many options for a smaller organization with a team of 1 or 2.

What problems is the product solving and how is that benefiting you?

Helping to determine issues with our website and make it AODA compliant