Gong

What do you like best about the product?

I love that it makes it easy to transcript and summarize those quick and sometimes, boring calls. It gives a very reliable record of conversations, and the deal intelligence significantly improves deal visibility. The AI also helps me present a summary of my calls to my employees and designers so I don't need to spend their time watching recorded calls.

What do you dislike about the product?

I wish it could help me prepare for my next call. The AI outputs are only moderately accurate and consistent for me, and when it makes a mistake it is not that easy to catch and correct. I also don't feel fully confident about how my data is handled, and the controls over what data the AI can access could be clearer.

What problems is the product solving and how is that benefiting you?

It saves time by letting me share call summaries with my employees and designers instead of having them watch recorded calls. It also gives me a very reliable record of conversations, significantly improves deal visibility, and managers or reps frequently act on the conversation insights.

What do you like best about the product?

It saves me an incredible amount of time making notes following a call and sending follow up emails. The video record, automatic transcription, and AI text summarization are really helpful. It’s mostly reliable at capturing the conversation and themes, and it manages to pull out the key parts.

What do you dislike about the product?

Sometimes it can misinterpret words. Today it didn’t work so well when I asked a question about a call and the conversational AI got confused with what I was asking about. Overall I’m only mid-level on trust/accuracy/consistency and things like controls and explaining why it produced a result.

What problems is the product solving and how is that benefiting you?

I save an incredible amount of time on post-call notes and follow up emails. It also helps when I ask questions after a call like what the client said about X, or what I said I would follow up with.

What do you like best about the product?

It gives me a very reliable record of conversations. The AI was useful for analysing multiple customer calls and quickly identifying recurring pain points and objections, spotting patterns that would have been difficult to find by reviewing each call individually. The conversation summaries are good.

What do you dislike about the product?

I’d love to see better root-cause analysis to understand why deals stall or are lost, and stronger cross-call trend analysis to identify recurring customer pain points, objections, and buying signals. The biggest gap is turning insights into execution: it’s still hard to translate conversation intelligence into actionable next steps like updating CRM fields, improving messaging, or triggering the right follow-up workflows. I only somewhat trust the AI, and I’m not very confident about data handling and controls.

What problems is the product solving and how is that benefiting you?

It helped me quickly spot patterns across multiple calls (recurring pain points and objections) without having to review each call individually. It also provides a reliable record of conversations and somewhat improved deal visibility.

What do you like best about the product?

I like that it captures and documents the subject matter of customer conversations well, and the decision-making, predictive forecasting, and actionable insights capabilities meet my needs.

What do you dislike about the product?

Cross-system integration, risk flagging, and workflow orchestration haven’t been useful for me. Also, while the subject matter is well documented, how to interpret and respond to it is another matter.

What problems is the product solving and how is that benefiting you?

It gave me a reliable record in the sense that the subject matter was well documented.

What do you like best about the product?

I like that it captures and analyzes customer interactions automatically and gives me a mostly reliable record of conversations. The deal intelligence also improved deal visibility significantly, which is one of the things I'm looking for help with in my business.

What do you dislike about the product?

Pricing not readily available, but overall great product!

What problems is the product solving and how is that benefiting you?

It gave me a mostly reliable record of conversations and significantly improved my deal visibility.

What do you like best about the product?

I like that it captures and analyzes customer interactions automatically and gives a very reliable record of conversations. Ease of use and setup have been solid for me.

What do you dislike about the product?

Deal visibility only improved somewhat, and the coaching insights were only acted on sometimes. I don’t fully trust the AI capabilities, and when the AI makes a mistake it’s not easy to catch and correct. Consistency and data controls feel middling.

What problems is the product solving and how is that benefiting you?

I got a very reliable record of conversations, and some improvement in deal visibility.

What do you like best about the product?

I like that Gong goes beyond being a passive call recorder and becomes an active revenue execution platform by turning conversational insights into deal momentum. It consistently joins scheduled video calls, syncs audio, and captures and archives conversations well, with high-accuracy transcripts for standard English business dialogue. Auto-generated tasks help make sure verbal commitments and agreed next steps don’t slip through the cracks, and email tracking plus multi-channel outreach let reps engage key stakeholders at the right time with full context, reducing workflow friction and avoiding the need for a separate sales engagement tool.

What do you dislike about the product?

Gong’s voice features still run into occasional transcription errors, especially with heavy accents or cross-talk, and there’s also some dialer latency. The pipeline management view can feel visually cluttered, and the algorithmic health scores often misinterpret nuanced, offline deal dynamics and can flag false alarms on slow-moving accounts where work happens offline. Campaign management feels rigid compared with dedicated sequencing tools, lacking advanced branching logic, granular cadence triggers, and deeper multichannel personalization. We also skip calendar management and workflow automation/performance tracking because they feel redundant or too rigid versus dedicated tools, without the granular conditional logic, custom triggers, or deep, bi-directional CRM sync we need.

What problems is the product solving and how is that benefiting you?

Gong significantly improved deal visibility by eliminating reliance on subjective rep updates, clearly mapping multi-threaded stakeholder activity and flagging early warning signs like ghosting, lack of follow-ups, or missed next steps. It also gave us an exceptionally reliable operational record of conversations for standard calls, though I still treat AI summaries and auto-detected action items as something that needs human verification in tougher audio or jargon-heavy situations. The biggest coaching value came from peer-modeling, listening to top performers’ recorded calls in content libraries to refine objection handling.

What do you like best about the product?

I love the live pipeline management because it lets me see my pipeline visually and update the Gong fields right there. I prefer tracking everything here compared to other tools, since the visual layout is so much better and easier to work with. I also use the AI assistant to answer questions I have about my deals while I’m gathering deal info; otherwise, I’d have to go back and re-listen to calls without it. The visual tracker is really helpful because I can quickly see all the dots at a glance.

What do you dislike about the product?

When the AI makes a mistake, it’s not always easy to catch and correct, and it doesn’t always explain why it produced a specific result. It’s also not always clear when I’m interacting with AI vs. rules-based logic or a human.

What problems is the product solving and how is that benefiting you?

In the middle of many deal-related conversations, the AI picked up on a detail I would have otherwise needed to listen through multiple calls to catch, and that insight changed the type of contract I sent to the customer. It also improved deal visibility somewhat by alerting me that a deal was at risk because too much time had passed between customer calls. My manager sometimes acts on the insights by commenting on how many touchpoints I have in my deals and whether I’m due for another one.

What do you like best about the product?

I like that Gong lets our business take in metrics and find areas we can improve on, whether that’s assessing the call or seeing customer satisfaction. I’ve also been able to use the meeting recaps that pull key moments from the call to follow up quickly with the customer. The activity timeline has seemed to give the team a real focus.

What do you dislike about the product?

We receive this from several other platforms at the same time and I believe others do it just a little better. It’s mostly reliable, but when you read back some of the conversations the transcript is a little off. I also haven’t really dived into sentiment analysis yet, and we haven’t used the coaching features.

What problems is the product solving and how is that benefiting you?

It helps us take in metrics and identify areas to improve, and the meeting recaps with key moments let me follow up quickly with the customer. The activity timeline has also helped give the team more focus.

What do you like best about the product?

I like that it gives a very reliable record of conversations. The AI hasn’t failed me yet and it has simple features. Managers or reps frequently act on the conversation insights, and deal visibility improved somewhat.

What do you dislike about the product?

It isn’t always clear when I’m interacting with AI vs. rules-based logic or a human.

What problems is the product solving and how is that benefiting you?

I get a very reliable record of conversations, somewhat better deal visibility, and conversation insights that managers or reps frequently act on.