LastPass Business
Secure, Confidence-Inspiring Credential Protection and Easy to Use
Seamless Password Management, Needs MFA Tweaks
Easy Password Generation and Storage with Handy Browser Extensions
Improving password security and team transitions has boosted control but sales access remains broken
What is our primary use case?
I use LastPass for password security and passkeys for accessing systems. We also utilize shared password folders within a business unit.
How has it helped my organization?
Until this year, LastPass was an excellent solution for us. It increased the security of our systems and enabled seamless transitions when employees left and were replaced.
However, they have implemented an AI agent on their site which makes it impossible to connect with Sales to increase our license count. I have filed tickets and chatted with the bot multiple times. I am unable to successfully connect with someone who can sell me one more license for an incoming Director. The chat wastes my time first by 'looking for a teammate' and then offering me a booking link that errors out. This is ridiculous.
What is most valuable?
The product offers shared folders, user security scores, and reused master password alerts.
What needs improvement?
There is a need for the ability to connect with sales to add a license in a timely manner. So far, I've been working on this for over a week.
For how long have I used the solution?
I have used the solution for over 3 years.
What's my experience with pricing, setup cost, and licensing?
The setup cost is fine.
What other advice do I have?
LastPass has implemented an AI agent on their site, which makes it impossible to connect with Sales to increase our license count. I have filed tickets and chatted with the bot multiple times, and I am unable to successfully connect with someone who can sell me one more license for an incoming Director. The chat wastes my time, first 'looking for a teammate' and then offering me a booking link that errors out. This is ridiculous.