Document360

What do you like best about the product?

The automated Review Reminders and State Article Management features keep our knowledge base continuously accurate. We can set custom expiration intervals (e.g., every 90 days) on sensitive SOPs. When a document is due for verification, Document360 automatically pings the assigned owner to review, update, and re-approve the content.

What do you dislike about the product?

If you assign all document reviews to a single manager instead of distributing ownership across team leads, their inbox will quickly get overwhelmed with automated review alerts

What problems is the product solving and how is that benefiting you?

We used to rely on forgotten calendar reminders and manual spreadsheets to track document freshness, resulting in staff following outdated policies. Automated reminders keep our entire knowledge base accurate without requiring manual oversight.

What do you like best about the product?

The ability to export and maintain offline documentation packs is a game-changer for our field operations.

Whether our engineers are working in remote facilities, underground sites, or locations with highly restricted internet access, they can take essential, fully formatted operating procedures with them on portable devices without missing a beat.

What do you dislike about the product?

You need to establish a strict internal routine for periodically updating offline exports so that field employees are not accidentally relying on cached files that are months out of date.

What problems is the product solving and how is that benefiting you?

Field staff used to get completely stalled whenever internet connections dropped, forcing them to call central dispatch or guess their way through complex technical procedures.

Offline documentation keeps operations running smoothly regardless of connectivity.

What do you like best about the product?

Provides a structured environment for creating, editing, reviewing, and publishing technical documents.

What do you dislike about the product?

Applying and changing formats (numbering, bullets) can be difficult. Can also be hard finding issues in the underlying HTML.

What problems is the product solving and how is that benefiting you?

Document360 helps us organize documents into topical categories, so they're easy to find.
We also can provide editing or review credentials to SMEs, making it simpler for them to help us.

What do you like best about the product?

I like Document360's central hub feature. It's nice seeing all my documents compiled and organized, ready for my viewing, and easily navigable to answer any question I have. It's a one-stop shop for all my documentation needs. Setting it up was easy too.

What do you dislike about the product?

I think it works great, no need for improvement right now except maybe a more refined search.

What problems is the product solving and how is that benefiting you?

Document360 is a hub for accessing, editing, and summarizing tools and documents. It's a one-stop shop that organizes everything in one place, making them easily navigable.

What do you like best about the product?

The fact is that it’s a very user-friendly platform.

What do you dislike about the product?

At this point, I don’t really have anything I dislike about it.

What problems is the product solving and how is that benefiting you?

From a technical writer’s perspective, I think Document360 does a great job as a central place to store documentation, where every team member can access it and easily find and update whatever they need.

What do you like best about the product?

The easiness to add and edit any guidance and videos

What do you dislike about the product?

No dislikes more just learning how to track information being asked to properly create SOP's on it

What problems is the product solving and how is that benefiting you?

Able to create videos and screen captures within the platform to eliminate using multiple platforms

What do you like best about the product?

The AI chatbot has become one of the most useful ways for people to access our documentation. Instead of searching through multiple articles to piece together an answer, users can ask a question in their own words and receive a response that's based on our knowledge base.

What stands out is how relevant the answers are. Since the chatbot references our documentation, the responses stay aligned with the information we've published, making them much more reliable for both customers and internal teams.

We've also seen a positive impact on support. Many routine questions are answered through the chatbot, allowing users to resolve issues on their own while giving our support team more time to focus on complex requests. It's made our documentation more accessible without changing the way we create or manage our content.

What do you dislike about the product?

For teams new to documentation platforms, there can be a short adjustment period before everyone becomes comfortable with the available features.

What problems is the product solving and how is that benefiting you?

The combination of AI and structured documentation has made knowledge much easier to discover and reuse across teams.

What do you like best about the product?

It's intuitive but gives enough tools to the user to manage and create knowledge bases.

What do you dislike about the product?

Sometimes there are random bugs that do not impact general operativity

What problems is the product solving and how is that benefiting you?

Manage a large knowledge base for SaaS company with multiple reader groups and differnt levels of reader visibility in the same workspace.

What do you like best about the product?

I loooove it's intuitive user interface, powerful search functionality, and simple version control.

What do you dislike about the product?

It still has limited mobile optimization, would be nice to see them improve that area.

What problems is the product solving and how is that benefiting you?

Document360 fixes tech writers' headaches from dealing with messy, old files by giving tech writing teams one clear spot to write, arrange, and update all their docs.

What do you like best about the product?

The AI Glossary Generator solved a problem we didn't realize was affecting the overall quality of our documentation. Technical terms often ended up being explained differently depending on who wrote the article, which created small inconsistencies throughout the knowledge base.
With the glossary generated automatically, every important term now has a single reference point. That has made it easier for writers to stay consistent and for readers to understand product-specific terminology without jumping between articles or making assumptions.
I also found it useful when onboarding new team members. Instead of asking where a term is defined or how it should be described, they can refer to the glossary and follow the same terminology from day one. It's a simple capability, but it has noticeably improved the clarity and consistency of our documentation.

What do you dislike about the product?

Some areas of the interface can feel overwhelming during the first few days because there are so many capabilities available. After using the platform regularly, it becomes much more intuitive.

What problems is the product solving and how is that benefiting you?

It reduced the time our teams spend searching for information, improved documentation consistency, and helped new team members become productive much faster