Sold by: Document360
Document360 is an online AI powered knowledge base platform to host and create documentation for customers and teams. Self-service platform to build, share and manage knowledge base, product documentation, manuals, SOPs, Wikis and more.
4.7
Overview
Document360 is a comprehensive Knowledge management platform that empowers you to create, manage, and scale self-service knowledge bases with built-in intelligence. Beyond robust documentation tools, it offers advanced AI capabilities like assisted Article generation, SEO metadata, tagging, intelligent search, and an AI-powered chatbot for real-time assistance.
You can also connect with support tools for a seamless customer journey, enable single sign-on (SSO) for secure access, collect Feedback directly from readers, and track engagement with powerful analytics.
Document360 is designed to help teams deliver clear, accessible, and data-driven knowledge experiences whether for customers or internal users.
Highlights
- Upload a feature, product walkthrough, or any other video and let Eddy AI take it from there. It will transcribe, extract insights, insert relevant screenshots, embed media, and even optimize for SEO with titles, tags, and meta descriptions.
- Upload a text file, a Word document, or even your .mp3 audio file, and Eddy AI will generate content supporting SEO best practices. You can scale content across products, languages, and teams while keeping your editorial standards intact.
- Give Eddy AI a prompt, and it will build a full-length article, pulling context from your existing knowledge or web-based sources. Formatting, tone, links, and even FAQs - Eddy AI will have it covered.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
User | Per user | $50,000.00 |
Dimensions summary
This listing bills on a single dimension: per user. You pay for each team account you add, so your cost scales with the number of editors, writers, and reviewers on the platform. There are no separate tiers or instance sizes here. Instead, your total depends on how many user seats you need. The vendor calibrates a quote around your setup, which can include factors like workspaces, languages, and security needs, but the Marketplace charge itself is measured per user.
Top-of-mind questions for buyers
A user is a team account: an editor, writer, or reviewer who logs in to create or manage content. Each such account counts as one billable user. Reader accounts, which grant login access to private knowledge bases, are separate and not the same as team accounts.
Cost scales directly with the number of team accounts. Each editor, writer, or reviewer you add is billed as one more user. The vendor notes other setup factors like workspaces, languages, and security needs shape the quote, but the Marketplace charge itself meters per user.
No. Features in the AI Premium Suite, such as screen capture, step-by-step guides, interactive demos, and video recording, are optional add-ons. The AI chatbot is also an add-on. These sit outside the per-user dimension, so they are not covered by the user seat charge alone.
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Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Computer & Network Security
Our SOPs Finally Stay Up to Date Thanks to Review Reminders
Reviewed on Sep 22, 2026
Review provided by G2
What do you like best about the product?
The automated Review Reminders and State Article Management features keep our knowledge base continuously accurate. We can set custom expiration intervals (e.g., every 90 days) on sensitive SOPs. When a document is due for verification, Document360 automatically pings the assigned owner to review, update, and re-approve the content.
What do you dislike about the product?
If you assign all document reviews to a single manager instead of distributing ownership across team leads, their inbox will quickly get overwhelmed with automated review alerts
What problems is the product solving and how is that benefiting you?
We used to rely on forgotten calendar reminders and manual spreadsheets to track document freshness, resulting in staff following outdated policies. Automated reminders keep our entire knowledge base accurate without requiring manual oversight.
Sohaib Q.
Helpful, Kept the field teams moving with Offline Access to Critical SOPs
Reviewed on Sep 21, 2026
Review provided by G2
What do you like best about the product?
The ability to export and maintain offline documentation packs is a game-changer for our field operations.
Whether our engineers are working in remote facilities, underground sites, or locations with highly restricted internet access, they can take essential, fully formatted operating procedures with them on portable devices without missing a beat.
Whether our engineers are working in remote facilities, underground sites, or locations with highly restricted internet access, they can take essential, fully formatted operating procedures with them on portable devices without missing a beat.
What do you dislike about the product?
You need to establish a strict internal routine for periodically updating offline exports so that field employees are not accidentally relying on cached files that are months out of date.
What problems is the product solving and how is that benefiting you?
Field staff used to get completely stalled whenever internet connections dropped, forcing them to call central dispatch or guess their way through complex technical procedures.
Offline documentation keeps operations running smoothly regardless of connectivity.
Offline documentation keeps operations running smoothly regardless of connectivity.
Computer Software
Structured, Reliable Workflow for Technical Document Creation and Publishing
Reviewed on Sep 10, 2026
Review provided by G2
What do you like best about the product?
Provides a structured environment for creating, editing, reviewing, and publishing technical documents.
What do you dislike about the product?
Applying and changing formats (numbering, bullets) can be difficult. Can also be hard finding issues in the underlying HTML.
What problems is the product solving and how is that benefiting you?
Document360 helps us organize documents into topical categories, so they're easy to find.
We also can provide editing or review credentials to SMEs, making it simpler for them to help us.
We also can provide editing or review credentials to SMEs, making it simpler for them to help us.
Anonymous
Centralized Document Hub with Easy Navigation
Reviewed on Aug 31, 2026
Review provided by G2
What do you like best about the product?
I like Document360's central hub feature. It's nice seeing all my documents compiled and organized, ready for my viewing, and easily navigable to answer any question I have. It's a one-stop shop for all my documentation needs. Setting it up was easy too.
What do you dislike about the product?
I think it works great, no need for improvement right now except maybe a more refined search.
What problems is the product solving and how is that benefiting you?
Document360 is a hub for accessing, editing, and summarizing tools and documents. It's a one-stop shop that organizes everything in one place, making them easily navigable.
Lazzo D.
Very User-Friendly Platform
Reviewed on Aug 06, 2026
Review provided by G2
What do you like best about the product?
The fact is that it’s a very user-friendly platform.
What do you dislike about the product?
At this point, I don’t really have anything I dislike about it.
What problems is the product solving and how is that benefiting you?
From a technical writer’s perspective, I think Document360 does a great job as a central place to store documentation, where every team member can access it and easily find and update whatever they need.