Superhuman Mail

What do you like best about the product?

Superhuman saves me a lot of time and keeps me organized, which matters a lot given my job requires coordinating with a lot of people whose response times and styles vary. The Scheduler is genuinely useful - it suggests the best time to send an email to someone, which takes the guesswork out of timing. The Snippets feature (canned email templates) has been a lifesaver - during a particularly high-volume stretch when I was sending close to a thousand emails, Snippets made that manageable. The keyboard shortcuts for deleting, categorizing, and marking emails done are also excellent and speed up my day-to-day inbox management significantly. I also use the Claude integration, which fits well into how I already work, and performance overall has been great - the app is fast and reliable even with a high volume of email.

Support has also been a highlight. When I ran into an issue, they responded quickly, and when I requested a feature, they got back to me fast as well. On pricing, my company covers the subscription, and for the value it provides I'd call it reasonable, though I'd imagine the value calculus varies depending on how heavily someone uses it.

What do you dislike about the product?

The calendar interface isn't very intuitive. It tries to pull meeting details from emails automatically, but I found the experience confusing, I gave up on it after about five to ten minutes of trying to use it. The impact is that I don't use Superhuman for scheduling at all, I fall back to a separate calendar tool for that, which means I'm managing two systems instead of one. A clearer, more guided flow for confirming or editing the details it pulls from an email would go a long way.

The AI auto-respond feature also needs work. Drafting and rewriting emails with AI works well, but auto-respond only seems to look at the most recent message in a thread rather than the full context of the conversation. The impact is that its suggested responses are sometimes off-base or miss something earlier in the thread, so I have to double-check and rewrite them anyway, which cuts into the time savings the feature is supposed to provide. Having auto-respond pull context from the full thread, not just the last message, would make it much more reliable to use.

What problems is the product solving and how is that benefiting you?

Before using Superhuman, keeping track of follow-ups across a large number of contacts with different response times and communication styles was hard to manage consistently. Now, the Scheduler helps me choose the right time to send a given email based on who I'm reaching, which has cut down on the guesswork and missed timing that used to slow things down.

We also struggled with the sheer volume of repetitive email during high-output stretches, at one point I was sending close to a thousand emails in a short period. Snippets solved that by letting me reuse templated responses instead of writing each one from scratch, which made that volume manageable instead of overwhelming. The keyboard shortcuts for deleting, categorizing, and marking emails done have also sped up day to day inbox management, so I spend less time on triage and more time on the actual work.

On top of that, performance has been reliable even under heavy use, and the Claude integration fits into how I already work rather than requiring a separate workflow. When I've had questions or requested a feature, support has responded quickly, and since my company covers the cost, the pricing has felt reasonable for the value we get.

What do you like best about the product?

It's become essential to my work routine. It helps me manage my large email volume, organize my tasks, and reference old emails that provide strong context for my responses.

What do you dislike about the product?

I don't often go with the AI suggested text, but the grammar and spelling checks help.

What problems is the product solving and how is that benefiting you?

Reminders to respond or follow up to emails, task management, prioritizing my inbox.

What do you like best about the product?

I absolutely love, love, love the reminders feature. This has saved me many times! Being able to schedule emails to pop back up in my inbox is so great. I don't have to look at all the emails and can deal with the less urgent ones later. I also enjoy the AI summary so I can quickly review each one.

What do you dislike about the product?

Honestly, there really isn't anything I dislike about it. I would be so upset if they took it away from us!

What problems is the product solving and how is that benefiting you?

Superhuman is a huge time saver for me. I feel like I'm more organized because of it. It allows me to organize my inbox, and the comments feature is a big help when collaborating on projects. Everyone is 'chatting' on the email thread - so everyone has context.

What do you like best about the product?

I like the splits in Superhuman Mail, which help me manage my large volume of emails efficiently. The follow-up suggestions are a great feature, emphasizing what's important for quick attention. The AI recommended content is a nice touch, making email handling smart and seamless. I also find the gamification aspect engaging, as it makes weekly inbox clearance a fun challenge; I've maintained it for about 84 weeks! The initial setup was easy, adding to the smooth experience.

What do you dislike about the product?

The internal comments in Superhuman Mail don't seem valuable to me. I haven't figured out how they're different from just emailing internally. It would be great if the AI could draft responses for me to review and approve.

What problems is the product solving and how is that benefiting you?

I use Superhuman Mail to quickly sort through hundreds of emails daily. It solves the problem of managing email overload efficiently.

What do you like best about the product?

Speed in processing and reading mail. The AI search is very powerful and well liked enhancement. The integration of calendar booking is key!

What do you dislike about the product?

Not much control over the interface or theming.

What problems is the product solving and how is that benefiting you?

Ability to incorporate email reading into my overall daily workflow and getting to inbox zero is a reality.