Sold by: Uniphore
U-Analyze efficiently analyzes 100% of all customer interactions across voice, chat and email for a deeper understanding of customer needs, preferences and behaviors.
4.4
Overview
Enhance contact center performance, boost agent effectiveness, and ensure service quality with AI-powered conversational analytics and actionable insights. Gain deep, actionable insights from customer interactions AI-powered conversational analytics solutions. Improve decision-making today.
Highlights
- 100% of interactions analyzed across voice, chat and email
- Multilingual language identification
- Customized business-driven reports
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
U-Analyze Max | Per Named Agent | $186,000.00 |
Dimensions summary
U-Analyze uses a single pricing dimension called U-Analyze Max (Users). You pay per named agent, meaning each individual user assigned to the platform counts toward your cost. Your total scales directly with the number of named agents you enroll. There are no separate tiers, instance sizes, or usage-based add-ons to choose from. This is a contract-based purchase, so pricing applies over your committed term. To adjust cost, you increase or decrease the count of named agents covered under the agreement.
Top-of-mind questions for buyers
A named agent is an individual user account assigned to the platform. Each person you enroll counts as one, regardless of how many conversations they handle. Billing follows the number of assigned accounts, not activity level or call volume analyzed.
No. Cost is driven by named agent count, not conversation volume. The platform can analyze every customer interaction without adding per-conversation charges. To change cost, you adjust how many named agents are covered under your agreement.
Because billing is per named agent, adding agents increases your covered count and your cost scales with that number. Reducing enrolled agents lowers it. The exact quantity is set under your contract term, so changes apply to the agreement's agent count.
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Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Uniphore
By TASKE Technology
By Zendesk
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Interaction Analysis
Analyzes 100% of customer interactions across voice, chat, and email channels
Multilingual Language Support
Multilingual language identification capabilities for diverse customer interactions
AI-Powered Conversational Analytics
AI-powered conversational analytics engine for extracting actionable insights from customer interactions
Custom Reporting
Customized business-driven reports generation based on analyzed interaction data
Agent Performance Monitoring
Contact center performance monitoring and agent effectiveness evaluation through interaction analysis
Real-time Monitoring and Dashboards
Second-by-second monitoring of contact center metrics across all channels with customizable dashboard displaying call volumes, wait times, and agent activity
Historical Analytics and Reporting
Contact center metrics available by day, week, month, and year with instant access to activity and performance data for identifying trends and concerns
Contact Flow Visualization
Visual cradle-to-grave representation of customer journey through contact center with ability to review hold times, transfer times, and diagnose routing problems
Lexical Bot Analysis
Evaluation of Amazon Lex bot effectiveness including analysis of word usage, expression matching against configured intents, and slot-filling success rates
Contact Search and Filtering
Complex contact record search functionality with filtering capabilities based on sentiment and transcript analysis for identifying and improving customer service interactions
Omnichannel Communication
Support across multiple channels including web, social, mobile, voice, messaging, live chat, and email with seamless conversational experiences
Knowledge Management
Comprehensive knowledge graph and knowledge management system integrated with AI agents for enhanced resolution capabilities
Pre-built and Custom Integrations
Over 1,200+ pre-built integrations available on the Zendesk App Marketplace with tools to create and configure custom experiences
Real-time Reporting and Analytics
Real-time reporting and analytics capabilities with measurement and insights for monitoring service performance and outcomes
Standard contract
No
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Customer reviews
Nazar A.
Effortlessly Streamlines Call Analysis, Needs Improved Context Recognition
Reviewed on Sep 16, 2026
Review provided by G2
What do you like best about the product?
I really like how Conversation Insights Agent automatically summarizes customer pain points, which allows me to present reports to our operations team across multiple properties. This platform has reduced the manual effort of analyzing guest calls by automatically identifying key concerns and highlighting pain points. Plus, the initial setup was clear and easy to understand.
What do you dislike about the product?
Sometimes it misses context, especially with mixed language or hotel-specific terms. It would be more helpful if it could better recognize updated hotel terms, property names, room types, and fluctuating room rates. Improving property-specific training could make a big difference.
What problems is the product solving and how is that benefiting you?
I use Conversation Insights Agent to analyze calls, identify common concerns, and generate insights. It reduces manual effort by automatically identifying and summarizing key pain points, aiding in guest service and reporting improvements across properties.
Ishant G.
Perfect Call Insights: Key Takeaways and Customer Sentiment in Minutes
Reviewed on Sep 12, 2026
Review provided by G2
What do you like best about the product?
It automatically extracts key takeaways and customer sentiment from our calls perfectly. This saves our team hours of manual review every single week.
What do you dislike about the product?
The onboarding process and advanced configuration for custom analytics dashboards can be somewhat complex and come with a steep learning curve initially.
What problems is the product solving and how is that benefiting you?
It helps us track real-time customer sentiment across all support channels. Before using Conversation Insights Agent, we struggled to identify hidden feature requests and churn risks scattered across thousands of chats. Now, we get clear, actionable summaries that help our product team prioritize the right fixes instantly.
Angela S.
A Huge Help for Meeting Summaries and Sales Documentation
Reviewed on Sep 11, 2026
Review provided by G2
What do you like best about the product?
This has been most helpful for creating conversation summaries from meetings, especially when preparing sales documentation for my implementation team.
What do you dislike about the product?
You definitely need to familiarize yourself with AI trends and keep up with them to learn how to use Conversation Insights Agent to its fullest.
What problems is the product solving and how is that benefiting you?
It helps us identify and document customer data trends for sales implementation, while also refining our understanding of our core customers.
Bitul J.
AI Summaries and Sentiment Make Customer Follow-Ups Faster
Reviewed on Aug 28, 2026
Review provided by G2
What do you like best about the product?
I enjoy how I am able to quickly see important notes from my conversations with customers without having to review the entire conversation. AI summarized views and sentiment allow me to better prepare follow-ups and understand the customers true concern.
What do you dislike about the product?
There are times when AI does not understand the sentiment of the conversation. This typically happens when the call is long or covers a variety of topics. I still prefer to review important notes prior to taking action.
What problems is the product solving and how is that benefiting you?
Reduce time spent post-call and helps me stay organized with follow-ups. I am able to quickly identify objections, customer interest and key discussion points. This allows me to stay momentum in sales conversations without solely relying on my handwritten notes.
Computer Software
Real-Time Insights That Surface Churn Drivers and Viewer Friction Fast
Reviewed on Aug 17, 2026
Review provided by G2
What do you like best about the product?
What I like best about conversation Insights agent is its ability to perform real-time, natural language processing and sentiment analysis across thousands of concurrent customer touchpoints. For our media streaming platform, automatically surfacing churn drivers, buffering complaints , and intent signals directly into our observability pipelines allows us to proactively address viewer friction before it impacts subscriber retention.
What do you dislike about the product?
What I dislike about conversation insights agent is that its real-time entity recognition can occasionally generate false positives during high-volume, multi-party audio streams or noisy audio inputs. Additionally, customizing domain-specific intent taxonomies and tweaking fine-grained confidence score thresholds requires a fair amount of manual tuning before the analytical output stabilizes.
What problems is the product solving and how is that benefiting you?
Conversation insights Agent solves the challenge of manually analyzing high-volume viewer feedback by automatically extracting sentiment and key issues from unstructured customer interactions. For our OTT streaming platform, this let us instantly catch buffering spikes or UI friction before they into subscriber churn.