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WalkMe DAP
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, providing visibility into software usage at every level. Pinpoint and resolve digital friction across applications and workflows. Create engaging, people-centric experiences using personalized guidance and automation, boosting adoption, improving efficiency, reducing risk, and enhancing productivity. Manage constant change, onboard faster, and maximize the value of your software investments with WalkMe.
Reviews (586)
Guillaume Harbonnier
Digital guidance has transformed change management and has improved employee training and data quality
Reviewed on Sep 18, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for WalkMe is to conduct the change management transformation of the group. A specific example of how I use WalkMe for change management and transformation within the group is the decommission of old software for a new one, which requires training employees.
What is most valuable?
WalkMe helps me train employees during the transition from old software to new software by allowing us to discover friction points, and then we create content to help employees use the software. It also provides a way to communicate directly to the end user.
The best features WalkMe offers are the step-by-step guides and the tooltips. The step-by-step guides and tooltips help my users by greeting them with a welcome message when they open the software for the first time and providing a tour of the app to discover it. The tooltips help the user pick up the right information when they fill out a form.
WalkMe has positively impacted my organization by increasing employee satisfaction, reducing support tickets, decreasing mistakes, and improving data integrity.
What needs improvement?
WalkMe can be improved by making a way to build natively according to the knowledge we had of the software. WalkMe's AI capabilities are a good start, but they could have more options and need to be improved.
For how long have I used the solution?
I have been using WalkMe since 2020.
What was our ROI?
Regarding WalkMe's AI capabilities, I think it is great, but what we do not know yet is the ROI behind it.
What other advice do I have?
My advice to others looking into using WalkMe is to think of the why and which business pain point you are going to solve. I would rate this review 9 out of 10.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Aimee W.
Good add-on to workaround Workday shortcomings
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
I feel like the creation tool is easy to use even for someone who is not super technical. The support that I receive from my the team I work with including Rich Peterson, Kate Luckett, and Ben, plus all the support staff when you use the WalkMe support feature when building have been great. They are always there to listen to the issues we are facing, what we are trying to do, and there to help with solutions. They don't leave you to sort it on your own.
What do you dislike about the product?
Sometimes we have issues troubleshooting, but I think that is more of a reflection on how we use and build WalkMe than a WalkMe issue.
What problems is the product solving and how is that benefiting you?
Helping to reduce time to enter BPs in Workday. Helping to introduce new features of Workday to less frequent users.
Lucía d.
Intuitive WalkMe Editor and Console Make Building Quick Solutions Easy
Reviewed on Sep 10, 2026
Review provided by G2
What do you like best about the product?
The WalkMe Editor and Console are quite intuitive and user friendly, which makes it easy for us, developers, to create quick solutions for the end users.
What do you dislike about the product?
I normally cannot fulfill 100% the requestor's requirements because some things are still not implemented, but they are small things. Also when switching languages on different tools where I build walkme content, I usually have problems (element recognition, engaged elements detection...)
What problems is the product solving and how is that benefiting you?
Filling wrong information, lack of mandatory information when uploading something, feedback, completing E2E processes.
s j.
Evolving UX/UI, Responsive Support, and Promising AI Integration
Reviewed on Sep 02, 2026
Review provided by G2
What do you like best about the product?
I have been using WalkMe for about 8 years. For the last 3 years WalkMe has been my primary focus. I have seen the UX/UI evolve over the last few years and this is a strong plus. The support team is knowledgeable and responsive. The performance of WalkMe is top tier simply because WalkMe is a pioneer in the space of digital adoption. I am excited about the AI integration. Whilst I am still learning, I can see that this new feature will really take the product to another level (or a few).
What do you dislike about the product?
There really isn't much as far as dislike is concerned. I would like to see far more integration and streamlined communication within support team, specifically the fact of repeating troubleshooting requirements when cases are submitted.
What problems is the product solving and how is that benefiting you?
WalkMe has been instrumental in solving a myriad of challenges. The use cases are endless. WalkMe has been used for in-app communication/announcements for unplanned outages or planned system shut-downs during maintenance. It has also been crucial in our HR system for Year-end, benefits admin and performance reviews.
Banking
Feature-Rich and Easy to Navigate, Backed by Amazing Customer Success
Reviewed on Aug 28, 2026
Review provided by G2
What do you like best about the product?
Walkme has so many features. With the right training, the system is easy to use and navigate. The Customer Success Managers have also been amazing, keeping me and my team up to date on new features and changes as they roll out. I am not sure what the system cost to use, but the value is there. This system has been in place for almost 5 years, so the company certainly is receiving the value.
What do you dislike about the product?
So far, I haven’t come across anything I dislike about WalkMe. It’s been working as expected and does what I need it to.
What problems is the product solving and how is that benefiting you?
WalkMe provides pop-ups and tooltips within our internally built system, which has been helpful for our users. I also know it’s been helpful because WalkMe provides metrics showing what users are actually using.
Bharath Kumar L.
WalkThrus, AI Capabilities, and Smart Tooltips That Shine
Reviewed on Aug 19, 2026
Review provided by G2
What do you like best about the product?
WalkThrus, AI capabilities, and smart tooltips.
What do you dislike about the product?
Developing content takes a lot of time, and it can be quite time-consuming.
What problems is the product solving and how is that benefiting you?
It helps users with in-app guidance.
Sarah G.
Easy-to-Use WalkMe Solutions for Our Validated System
Reviewed on Aug 19, 2026
Review provided by G2
What do you like best about the product?
I appreciate how easy WalkMe solutions are to use within our validated system.
What do you dislike about the product?
There’s a bit of a learning curve with WalkMe, but there are many resources available to help you learn and get up to speed.
What problems is the product solving and how is that benefiting you?
WalkMe provides training and guidance right when users need it most.
Linda J.
WalkMe Enables ROI Insights and Boosts Adoption with Data-Driven Guidance
Reviewed on Aug 12, 2026
Review provided by G2
What do you like best about the product?
For our department, we develop several in-house applications to track data and complete work processes. The tools developed have limited back-end data, which makes it hard to measure ROI. WalkMe has enabled us to collect data and conduct analysis to better identify the tool's ROI and create learning interventions to increase adoption.
What do you dislike about the product?
Very little. I would appreciate the ability to move around or minimize forms created to allow employees to complete their work and complete a form when they are ready.
What problems is the product solving and how is that benefiting you?
Our general analytics for in-house-produced technology applications.
James F.
Flexible Learning with Fast Implementation
Reviewed on Aug 05, 2026
Review provided by G2
What do you like best about the product?
I love the flexibility WalkMe allows in terms of active, passive, and aggressive learning solutions. WalkMe solutions can be created fairly quickly, which is great when working in a fast-paced environment.
What do you dislike about the product?
I think there is an opportunity for WalkMe to integrate more AI-powered authoring solutions or general AI assistance. It would be great if WalkMe allowed things like shoutout templates or smart tip icons to be created using AI text to image prompts.
What problems is the product solving and how is that benefiting you?
I use WalkMe to improve onboarding, change training, policy guidance, and process reinforcement for my team, integrating seamlessly with our CRM.
Construction
Flexible Walkthrough Customisation That Lets Me Design Freely
Reviewed on Aug 05, 2026
Review provided by G2
What do you like best about the product?
I love that I can adjust walkthroughs and think outside the box when designing and creating walkthrough content. It gives me the flexibility to shape the experience the way I want and tailor the content as I go.
What do you dislike about the product?
It would be really helpful to have an option to attach images when creating surveys
What problems is the product solving and how is that benefiting you?
With the release of Learning Arc, this should be an amazing way to get things set up for our sales team first, and then we can work through the rest of the roles from there.