Service Hub Enterprise

What do you like best about the product?

The customer agent has been a game changer for our clients. Easy to roll out, incredibly intuitive, and it’s highlighted gaps in our own resources that we’ve been able to fill.

What do you dislike about the product?

The overall toolset is a bit limited and could be enhanced.

What problems is the product solving and how is that benefiting you?

The customer agent answers a lot of questions and frees up time for our team to respond to questions that actually need their attention.

What do you like best about the product?

Connecting client info from new to retention all in one place

What do you dislike about the product?

Not understanding everything that is included this whole idea of hub this and hub that and add-ons makes things very confusing and I feel like it’s also not what your customers want anymore. They want transparency and ease of use, especially in today’s time with AI having the ability to develop any software we want. Yes this is talk to text ignore grammar.

What problems is the product solving and how is that benefiting you?

Connecting the entire customer journey in one place

What do you like best about the product?

Flexibility and visibility the platform gives my company into support and service related matters

What do you dislike about the product?

Permissions can be tricky with complex processes

What problems is the product solving and how is that benefiting you?

Visibility across service teams and efficiency with bringing issues to resolution.

What do you like best about the product?

It’s easy to use, and I like having all the details in one place so I can share them with the team and keep everything organized.

What do you dislike about the product?

Additional guidance or setup resources would be helpful. As the product changes or receives updates, it can be challenging to keep the related knowledge current and maintain it over time.

What problems is the product solving and how is that benefiting you?

A helpful website for visitors to self-serve: researching products and finding matching service providers based on location.

What do you like best about the product?

We use Inbox so we can access all relevant data in one place at the same time.

What do you dislike about the product?

Over time, some design changes have been introduced, and they’ve ended up making the overall user experience worse.

What problems is the product solving and how is that benefiting you?

Connecting all of our service tickets with the rest of our CRM has made it much easier to keep everything in one place and stay on top of customer issues.

What do you like best about the product?

User friendly. I like the ability to email a customer directly or converse internally with colleagues on the ticket. All in the same place

What do you dislike about the product?

Nothing that comes top of mind. I like service hub as it stands.

What problems is the product solving and how is that benefiting you?

The ability to collaborate with teams while also taking care of customers.

What do you like best about the product?

The ticketing platform is super easy to set up and use. I really like the ability to automate tickets.

What do you dislike about the product?

No particular feature comes to mind. I wish there was more in service hub for tracking contract fulfillment. If there is more features for that in service hub or another hub, I’d love to see them!

What problems is the product solving and how is that benefiting you?

HubSpot service hub has helped us respond to customer questions more quickly and accurately. Our customers feel more supported.

What do you like best about the product?

What I like best about HubSpot Service Hub is how seamlessly it connects customer service with the rest of the CRM. Having tickets, customer history, communication, and automation all in one place gives teams a complete view of the customer and makes day-to-day service management much more efficient.

What do you dislike about the product?

Reporting still feels limited, but it can be addressed once it’s connected to an AI tool.

What problems is the product solving and how is that benefiting you?

HubSpot Service Hub helps centralize customer communication, ticket management, and service processes in one place. It reduces manual work, improves visibility across teams, and makes it easier to track and resolve customer issues efficiently. Having everything connected to the CRM also gives us better context and helps create a more consistent customer experience.

What do you like best about the product?

It’s easy to use. Allows me to see what’s going on.

What do you dislike about the product?

I think I enjoy everything for the most part

What problems is the product solving and how is that benefiting you?

Customer service issues

What do you like best about the product?

I really like the ease and speed of integration and implementation of the HubSpot Service Hub. I was able to pass it on to several teams in a short time. Implementing automations saved time for the teams. I also like the ability to perform tasks in parallel and migrate tickets to different teams without losing numbering, which gives me traceability and facilitates future audits.

What do you dislike about the product?

Yes. It could be better if I could better customize each team's workspace. There are immutable fields that made the layout a bit difficult for us. But nothing too serious.

What problems is the product solving and how is that benefiting you?

I use the HubSpot Service Hub to integrate different software and teams, facilitating migration and creating audits with traceability. It optimizes time with automations and the API helps in integration with other systems, making processes more agile.