Cobrowse SaaS

What do you like best about the product?

Giving customers the ability to share their screen with support agents improves the overall customer experience and helps speed up resolution. In a regulated environment, the redaction capabilities, such as hiding usernames, passwords, and other sensitive details are critical.

What do you dislike about the product?

We have been very happy with the product, it's capabilities, and ease of use by non-technical users.

What problems is the product solving and how is that benefiting you?

Before Cobrowse.io, we often had to ask customers to email screenshots of error messages and other issues. That meant switching channels from voice to email, which added significant time to the resolution process. With Cobrowse, we can actually see what the customer is seeing—customer issues, system errors, incorrect configurations, and more—and provide solutions in real time. Without that visibility, we were frequently guessing what the customer was doing or experiencing. Cobrowse has improved our speed to resolution, and that directly drives positive CSAT.

What do you like best about the product?

It's performant, flexible and has been in key to supporting our customers in leveraging our digital first tools

What do you dislike about the product?

There is little to not like. Cobrowse is a product that is seamless and works

What problems is the product solving and how is that benefiting you?

It helps our service consultants support our customers to self serve via our digital tools. This helps us increase customer satisfaction and streamline of business

What do you like best about the product?

Cobrowse is performant, easy to use and intuitive.

What do you dislike about the product?

Some improvements:
- the add new member function (it'd be easier to add user name/email instead of having to share a join link expiring after 3 days)
- the reporting section could be improved

What problems is the product solving and how is that benefiting you?

With Cobrowse, we can easily see the issue our customer is describing. We can also take control to resolve it faster, and train the customer directly on their own platform instead of a fictive one.

What do you like best about the product?

It helps my teams interact with our customers is a much more interactive way, helping us drive the customer experience by training our customers and problem solving with ease. It was also a very very easy tool for us to implement across our teams!

What do you dislike about the product?

only improvement would be enhancing the data suite.

What problems is the product solving and how is that benefiting you?

It allows us to remedy customer problems within our own systems in real time, driving huge confidence to our customers but it also allows us the window to train customers right in front of their eyes with their interaction which leads to a stronger onboarding experience.

What do you like best about the product?

It is the service that i like which allows companies to offer real-time, interactive support to their customers by enabling agents to "co-browse" with users on their websites or applications.

What do you dislike about the product?

The main thing i dislike is about that users might feel uncomfortable sharing their screens, especially if sensitive information is displayed.

What problems is the product solving and how is that benefiting you?

CoBrowse.io allows support agents to see exactly what the customer sees, enabling them to diagnose and resolve problems more efficiently.

What do you like best about the product?

Cobrowse.io being an cobrowsing tool provides a smooth integration with the existing system. It is sufficient enough to provide feedback and suggestion reports received from users.

What do you dislike about the product?

While working with Cobrowse.io, I encountered some lags which sometimes ruins the user experience.

What problems is the product solving and how is that benefiting you?

Cobrowse.io is a customer support management tool particularly used to interact with customers and getting reports. It helped me a lot while gathering feedback data from users.

What do you like best about the product?

The seamless integration provided by Cobrowse with the existing system is great. Other than that the feature to get the proper report of customer's feedback and requirements helps alot.

What do you dislike about the product?

The unwanted lags that gets occurred in the software is something which is needed to be fixed.

What problems is the product solving and how is that benefiting you?

Cobrowse.io is a cobrowsing tool used for providing customer support and enlisting their requirements and needs. It helped me alot during the first phase of requirement gathering.

What do you like best about the product?

Integrating it to existing websites was quick and easier. The tool supports integration with widely used other platforms such as Zendesk, Firebase management out of the box.

What do you dislike about the product?

The pricing per agent per month is slightly higher comparing it with other available options.

What problems is the product solving and how is that benefiting you?

It helps in easy user interaction and problem solving in real-time, which is helpful in customer supporting functionality. The tool also supports audit trails giving easy access to a trail of all events for the account. It eases the usage of remote interactions across a wide range of platforms such as Android, iOS, and Windows, etc.

What do you like best about the product?

Honestly, Cobrowse.io has made onboarding new team members so much smoother. No more long, confusing emails - we just hop on a session and get things done!

What do you dislike about the product?

I love the co-browsing feature, but it would be cool if Cobrowse.io allowed for multiple people to control the session at the same time. Cobrowse.io is also fantastic for customer support, but I'd love to see more integrations with other tools we use, like our CRM.

What problems is the product solving and how is that benefiting you?

Cobrowse.io makes it feel like our team is all in the same room, even when we're miles apart. Collaboration has never been smoother. Cobrowse.io also lets me see exactly what my customers are seeing, so I can troubleshoot issues way faster. It's a lifesaver!

What do you like best about the product?

The ease of use and seamless integration with our existing systems are what I like best about Cobrowse.io. It allows us to provide real-time support to our customers without any hassle. The most helpful aspect of Cobrowse.io is its ability to allow agents to see exactly what the customer sees, which makes troubleshooting much faster and more efficient. The tool’s intuitive interface and robust feature set, including screen sharing and remote control, are major upsides.

What do you dislike about the product?

While Cobrowse.io is generally excellent, the occasional lag during high-traffic periods can be frustrating. Additionally, the initial setup required some technical know-how, which might be a hurdle for less tech-savvy users.he least helpful aspect is the occasional lag, which can disrupt the support process. Also, the pricing could be more competitive, especially for smaller businesses.

What problems is the product solving and how is that benefiting you?

Cobrowse.io helps us resolve customer issues more efficiently by allowing our support team to see exactly what the customer sees. This reduces the time spent on troubleshooting and improves customer satisfaction. It also enhances our ability to provide real-time assistance, which is crucial for maintaining high service standards. Cobrowse.io is helping us reduce the average handling time for support tickets, improve first-call resolution rates, and enhance the overall customer experience. By providing a visual aid during support interactions, it minimizes misunderstandings and speeds up problem resolution.