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Dynatrace Operator
Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and user experience.
Reviews (1364)
Financial Services
DQL in Dynatrace Makes Cross-Source Insights Effortless
Reviewed on Sep 17, 2026
Review provided by G2
What do you like best about the product?
The most helpful part of Dynatrace, for me, is DQL (Dynatrace Query Language). It can pull data from all sources in Grail, so I don’t have to click through the UI just to correlate different data sources.
What do you dislike about the product?
DORA metrics aren’t easily integrated into Dynatrace right now. It still feels like some of the beta functionality needs more work before it’s truly production-ready.
What problems is the product solving and how is that benefiting you?
Dynatrace is very responsive when it comes to fixing and addressing any issues we run into. It can also pull a lot of data quickly and efficiently, which is exactly what our business needs.
Information Technology and Services
Intuitive, Well-Documented, and Backed by Helpful Dynatrace Support
Reviewed on Sep 17, 2026
Review provided by G2
What do you like best about the product?
From my point of view, Dynatrace is the most intuitive tool on the market, I’ve tried several others. The documentation is also very strong: it’s clear, detailed, and well explained. And if you ever find something missing, the support team will definitely help you.
What do you dislike about the product?
I think it should offer more integrations, and make it easier to support custom extensions. It shouldn’t rely only on giving access to the community for that.
What problems is the product solving and how is that benefiting you?
I’ve been working with Dynatrace for several years, and I’ve used it to solve hundreds of different types of problems, ranging from infrastructure issues to business analytics. One of the most memorable cases was when I realized a customer was spending twice what was necessary on SMS and phone calls. The service had an issue that was correlated with a database problem, which caused messages to users to be sent in duplicate.
Pharmaceuticals
High Performance and Clear, Organized Data Visualization
Reviewed on Sep 15, 2026
Review provided by G2
What do you like best about the product?
performance, visual representation, organized way of showing data
What do you dislike about the product?
price, access related issues, and limitations
What problems is the product solving and how is that benefiting you?
about site performance monitoring and the access level monitoring
John H.
Cutting-Edge Tech and Support That Drives Success
Reviewed on Sep 13, 2026
Review provided by G2
What do you like best about the product?
First and foremost, they strive to stay on the cutting edge of technology. To back that up, the support function, and the relationship we have with Dynatrace is what’s key to our success.
What do you dislike about the product?
I can honestly say I don't have any dislikes, like any software products there are quirks but nothing has been a show stopper for us.
What problems is the product solving and how is that benefiting you?
Quick fault resolution, fixing legacy issues and being able to show true value to the business. Using Biz-Events we can create exec level dashboards which are very well received.
Ramesh Kumar R.
Dynatrace’s AI-Powered Observability Boosts Reliability and Speeds Troubleshooting
Reviewed on Sep 11, 2026
Review provided by G2
What do you like best about the product?
Overall, my experience with Dynatrace has been very positive. It has become a critical platform for monitoring the health and performance of our applications, helping us detect issues early, troubleshoot faster, and improve service reliability. The unified observability approach along with AI-driven capabilities has reduced manual effort during incident investigations giving the team better visibility on RCA, entire technology stack etc.. It has been a valuable tool for maintaining a stable digital experience.
What do you dislike about the product?
1. Although dashboards have improved, certain configurations and investigations still require navigating through multiple screens. 2. The platform offers many apps, but new users need significant time for training to become comfortable with features like DQL, Grail, advanced dashboard creation etc..
What problems is the product solving and how is that benefiting you?
1. Unified observability: Having logs, metrics, traces, RUM, Synthetic monitoring, and infrastructure data in a single platform makes troubleshooting more efficient. 2. Root Cause Analysis - The AI driven problem detection and automatic dependency significantly reduces the time required to identify the root cause. 3. End to End visibility - The ability to trace a user transaction from browser through application, services, database etc.. provides complete visibility into application performance and customer experience. 4. Additionally, the customizable dashboards, alerting capabilities and DQL make it easier to create reports and dashboards that can be shared with leaders/stakeholders.
Anonymous
Robust Monitoring with AI-Driven Insights
Reviewed on Sep 11, 2026
Review provided by G2
What do you like best about the product?
I enjoy the strong application and infrastructure monitoring capabilities of Dynatrace. The real-time alerts and useful dashboards are very helpful. I also appreciate its powerful AI-assisted analysis which makes problem detection and root cause identification more efficient.
What do you dislike about the product?
Sometimes it provides a lot of information which might require time to analyze and identify the exact issue.
What problems is the product solving and how is that benefiting you?
Dynatrace helps detect problems and identify root causes with strong monitoring capabilities, useful dashboards, and real-time alerts.
Hospital & Health Care
Contextual View Across Logs, Metrics, and Traces
Reviewed on Sep 10, 2026
Review provided by G2
What do you like best about the product?
I like the contextual view across logs, metrics, traces, and related data.
What do you dislike about the product?
It’s a great product overall, but it does come with a pretty big price tag.
What problems is the product solving and how is that benefiting you?
Ultimately, Dynatrace is helping us make the shift from traditional monitoring to true observability.
Sifaat Q.
Comprehensive Cloud Observability Powered by Proactive AI
Reviewed on Jul 21, 2026
Review provided by G2
What do you like best about the product?
Dynatrace provides exceptional full-stack visibility and automated root-cause analysis. Its OneAgent deployment makes installation seamless, giving instant deep-dive insights into hybrid and multi-cloud environments. The AI engine (Davis) excels at pinpointing performance bottlenecks and security vulnerabilities in real time before they impact end users.
What do you dislike about the product?
The licensing and pricing model can be steep and complex, especially for large enterprise scale. Consumption-based pricing via Davis Data Units (DDUs) can sometimes make cost forecasting unpredictable as log ingestion or telemetry data increases unexpectedly across large environments.
What problems is the product solving and how is that benefiting you?
Dynatrace solves the challenge of maintaining full-stack visibility across complex, multi-cloud infrastructure. Before using it, tracking down issues across microservices required manual log correlation across multiple tools. With Dynatrace, automated continuous discovery and Davis AI pinpoint the exact root cause of incidents in real time, drastically reducing MTTR and minimizing downtime for critical applications.
Vishnu Vardhan N.
Comprehensive Observability, Excellent AI, but Complex Pricing
Reviewed on Jul 15, 2026
Review provided by G2
What do you like best about the product?
I like the AI-powered root cause analysis feature through Davis AI, which helps quickly identify and troubleshoot issues. I also appreciate the end-to-end observability it provides across applications, infrastructures, logs, and user experience all from a single dashboard. Features like automatic dependency mapping, real-time monitoring, and proactive alerting make it easier to detect problems early and reduce resolution time. Dynatrace gives excellent visibility into system performance and helps improve reliability and user experience.
What do you dislike about the product?
I find the licensing and pricing model complex, and it's sometimes difficult to predict as our environment scales. There's a learning curve for new users due to the large number of features and configuration options. Creating highly customized dashboards and reports can sometimes be less intuitive than expected. Improving ease of use, reporting flexibility, and cost transparency would definitely make the overall experience better. The main areas of improvement are pricing and transparency, ease of onboarding for new users, and more intuitive dashboard customization. While the platform is very powerful, simplifying access would enhance my user experience.
What problems is the product solving and how is that benefiting you?
I use Dynatrace for application performance monitoring and infrastructure monitoring. It analyzes logs, detects issues proactively, performs root cause analysis, and offers end-to-end visibility. This helps reduce downtime, improve system reliability, and ensures application health, user experience, and resource utilization are well managed.
AZLAN TAHIR
AI-driven analytics has improved root cause analysis and predicts performance bottlenecks
Reviewed on May 08, 2026
Review from a verified AWS customer
What is our primary use case?
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
What is most valuable?
The AI and the root cause analysis are what I personally appreciate in Dynatrace Operator. AI-driven analytics help with providing predictive insights in our case.
What needs improvement?
Better AI is what we would like to see in future updates of Dynatrace Operator. We would prefer AI that can analyze and inform us about which features we have used that may become obsolete or present issues, such as memory leakage.
For how long have I used the solution?
We have eight people using this solution.
What do I think about the stability of the solution?
We have not found any issues to date.
How are customer service and support?
Dynatrace Operator's customer service team is very good and extremely helpful. They are very fast and well-trained. They even trained our team on-site when our team visited the Dynatrace office.
How was the initial setup?
The setup is straightforward with no issues.
What about the implementation team?
Implementation can take two to three hours if we do not encounter any errors. However, if we experience errors, we need to contact support, which can extend the timeline to two or three days.
What was our ROI?
To date, it is beneficial to use Dynatrace Operator.
What's my experience with pricing, setup cost, and licensing?
The licensing cost is very high.
What other advice do I have?
We utilize AI-driven analytics with this product. We track metrics on performance bottlenecks. Normally, the importance of specific metrics depends on the application. For example, if we need to calculate the IO of a system, then IO becomes the priority. Some applications are CPU-based, while others are RAM-based. The priority depends on the application type. I would rate this product an 8 out of 10.