Smarsh Communications Intelligence Platform - Enterprise

My main use case for Smarsh Enterprise Platform is teams capture, recording, and archiving, which is my most important feature, along with emails.

It is important for compliance reasons to document and capture all the conversations I have so that if there is any challenge, we want to audit exactly what was talked about and the terms. We have compiled documentation of everything.

Compliance and documentation are my core focus.

In my opinion, the best features Smarsh Enterprise Platform offers are how really easy it is to set up and very fast to start using, along with being trustworthy. Smarsh Enterprise Platform is state of the art, as far as I know, so I trust the company, and I am satisfied so far.

Trust stands out the most for me; if there is no trust, nothing else matters, followed by the importance of being easy to set up and affordable.

When people know they are being recorded for compliance use, they will behave better because they know that if they do something, it will be recorded and possibly audited later, and this itself helps to drive good behavior.

This has reduced risks and led to a more trustful environment.

I think Smarsh Enterprise Platform's WhatsApp capture solution still needs improvement; a big part of that is due to Meta's platform that puts many restrictions, but it is not as simple to set up and start using as the other tools. I understand this is something that Smarsh is pursuing to improve, and it is evolving over time.

The issue is to develop something that the user finds frictionless; most tools are totally frictionless, and for example, the Teams solution is amazing because when they operate it, they see no difference at all before and after implementing the tool. It is fantastic and state of the art, but WhatsApp, unfortunately, is not the same experience due to Meta's restrictions.

I have been using Smarsh Enterprise Platform for one year.

Smarsh Enterprise Platform is stable.

My company is not very large, but I would say that Smarsh Enterprise Platform's scalability works well because I know big corporations use Smarsh Enterprise Platform, so it must work, though I have not experienced it myself.

Customer support for Smarsh Enterprise Platform works.

I implemented Smarsh Enterprise Platform as it was needed for compliance; it was the first solution I used, and I am very satisfied.

To be very straightforward, I use Smarsh Enterprise Platform because of compliance; it is not about ROI or return on investment, but about having the proper environment to be compliant. This is regulation, risk avoidance, and maintaining a healthy business, not about any other metric, at least in my understanding.

My experience with pricing, setup cost, and licensing has been standard cost; I always use Microsoft because it is the best solution for me, and I trust them—they work properly. My whole system is based on Microsoft, so it was automatic for me to use Smarsh Enterprise Platform inside Microsoft; I do not even see the bill because I prefer Microsoft solutions.

Before choosing Smarsh Enterprise Platform, I did not evaluate other options, because I understand Smarsh Enterprise Platform is a ten-time winner of the Gartner Magic Quadrant, and all major banks and financial institutions in the United States use Smarsh Enterprise Platform, so the platform is already tested and functioning, and I am not taking risks.

I would advise others looking into using Smarsh Enterprise Platform that they need to be compliant and need to stop looking at Smarsh Enterprise Platform as a cost; you need a compliance solution as something that immunizes your business. If you look at this as a cost, you are with the wrong mindset; it is a compliance matter and necessary. I rate this product a nine out of ten.