RingCentral

What do you like best about the product?

RingEX supports our small business by allowing us all to work from wherever we are, but stay connected under one company phone number.

What do you dislike about the product?

Sometimes the Admin Portal is not intuitive and it takes a little while and some chatting with the AI bot as well as a human to accomplish changes I need to make across our instance.

What problems is the product solving and how is that benefiting you?

We have not implemented it yet but I'm very excited about the AI receptionist and integration with calendly, so that we don't miss appointments over the weekend and after hours

What do you like best about the product?

Features, ease of use, AI and call quality

What do you dislike about the product?

More contract issue can not cancel users if we downsize.

What problems is the product solving and how is that benefiting you?

Ease of use bringing all employees no matter where they are together on one app either chat, sms video or 9ld fashion calling.

What do you like best about the product?

ease of use and scales with our business.

What do you dislike about the product?

Some features require a bit of a learning curve.

What problems is the product solving and how is that benefiting you?

Never missing calls and connecting our team along with AI summary notes.

What do you like best about the product?

Ability to use on a PC, Mac and Smartphone all at once and to have call routing setup as well has have mutiple phone numbers. It's also easy to manage on a day to day, customize and change settings and behaviour

What do you dislike about the product?

I would like more integration capabilities with MS teams as it makes it difficult to connect Ring EX with MS Teams for chatting capabilities.

What problems is the product solving and how is that benefiting you?

Ability to send receive sms, calls and handling IVR for new callers.

What do you like best about the product?

I incorporated the entire RingCentral ecosystem in 2019 from my previous organization. It has been nearly three years since I implemented RingEX - it offers call routing, auto-transcription, call recording and video meetings in one app.

What do you dislike about the product?

I slightly dislike that RingEX lacks built-in CRM, which was daunting to integrate on our own - Kudos to the external service providers that are always there for us.

What problems is the product solving and how is that benefiting you?

I save time since I do not manually transfer or route calls to the right agents via RingEX which automatically route calls.

What do you like best about the product?

Very easy to use and set up. The support team is great also.

What do you dislike about the product?

Like any cloud based phone system, there is always a delay on phone calls and it invites talking over participants.

What problems is the product solving and how is that benefiting you?

Improving the AI receptionist and helping us filter/route calls correctly.

What do you like best about the product?

A caller can normally speak their problem or report, and phone menu buttons don't need to navigate, AI can give answer of any common question, and appointment can also book automatically, after call transfer to human agents get call context, it makes handling calls easier and save our time.

What do you dislike about the product?

If call usage gets extra then per minute charges can apply, and sometimes billing can get unpredictable, too tech-advanced call routing settings can take much time, and the pricing and advanced setup could be easier.

What problems is the product solving and how is that benefiting you?

The problem is in busy times calls can be missed, and staff don't need to attend again and again routine calls, customers can book their appointment anytime, and employees can focus on their important work. It helps us to handle when our team is busy.

What do you like best about the product?

RingEX streamlines client communication during peak periods like tax season by consolidating phone calls, secure messaging, and client video consultations into one interface. The phone call quality is reliable, and the softphone feature allows team members to review sensitive client details at their desks or take urgent inquiries on mobile without sharing personal numbers. The automatic meeting transcriptions are especially helpful for documenting client tax planning discussions accurately without manually writing down every detail.

What do you dislike about the product?

Configuring firm-wide call routing rules, such as temporary extended-hour auto-attendants during filing deadlines, takes longer than expected due to a confusing administrative portal. Setting up SMS verification for sending text reminders to clients also required extra compliance steps during initial deployment. Additionally, standard analytics provide basic call counts, but tracking detailed metrics around client call volume requires higher-tier plans.

What problems is the product solving and how is that benefiting you?

RingEX resolves the issue of disorganized client outreach and unrecorded phone notes across a hybrid accounting firm. It allows staff to handle confidential financial consultations securely while working remotely. It also cuts costs by replacing separate e-fax and web conferencing platforms, ensuring all client documents and call records stay organized within a single system.

What do you like best about the product?

I like RingEX for its easy-to-use, user-friendly dashboard with plenty of options, including the handy fax feature. It feels like a nice platform that's not too hard to figure out. The customer support is impressive; they address any issues immediately. The service is good and comparably priced, offering more than other providers. It's also very down-to-earth, as the staff remain friendly and willing to help. I appreciate the phenomenal AI, even though we don't use it much, and the SMS texting feature, which isn't a hassle. The usability is great for staff who aren't tech-savvy, as they adapt quickly once they download it. I also find it easy to navigate, with lots of features, like customizable call holding music, which come in handy. Setting up RingEX was very easy too.

What do you dislike about the product?

As an admin, I'm finding it a bit challenging to build out phone processes and organize groups and numbers with RingEX. I think the information I need is probably available, but I haven't really dived into it yet.

What problems is the product solving and how is that benefiting you?

RingEX makes it easy to navigate and personalize the phone system and provides reliable SMS texting and AI support. The dashboard is user-friendly for non-tech-savvy staff, helping them find features independently. Issues are resolved quickly by the supportive staff.

What do you like best about the product?

I like how RingEX combines calls, team messaging, and video meetings in one app, accessible on both desktop and mobile. The consistent call quality is great, and having a business number that follows me on my phone ensures I don't miss any calls.

What do you dislike about the product?

The interface is a bit overwhelming for a small team, so there's a learning curve that makes it challenging to start using it.

What problems is the product solving and how is that benefiting you?

RingEX reduces missed calls and allows us to work from anywhere with better call answering rates. It combines calls, messaging, and video meetings in one app and provides consistent quality, making it easy to stay connected with our clients and prospects on both desktop and mobile.