Sold by: EnsureCare
EnsureCare uses agentic AI to reduce missed appointments and close care gaps. EHR-native workflows deploy quickly with managed implementation services on AWS.
Overview
Reduce No-Shows, Close Care Gaps, and Recover Revenue with AI-Enabled Care Adherence Workflows on AWS
EnsureCare's Care Adherence Intelligence and Recovery (CAIR) Platform helps healthcare organizations deploy AI-enabled care adherence workflows on AWS - moving from fragmented manual processes to intelligent, automated care coordination that delivers measurable operational impact.
The Challenge
Healthcare organizations lose significant revenue and compromise patient outcomes due to appointment no-shows, incomplete referrals, denied claims, and preventable readmissions. Manual outreach and follow-up processes cannot scale, and disconnected systems create gaps in care coordination that affect both the bottom line and patient health.
What EnsureCare Delivers
EnsureCare's platform addresses critical care adherence workflows, including:
- Appointment No-Show Recovery - Automated, AI-driven outreach to recover missed appointments and reschedule patients before revenue is lost
- Referral Management - End-to-end tracking and follow-up to ensure referrals are completed and patients receive the care they need
- Denial Claims Management and Prior Authorization - Intelligent workflows to identify, appeal, and recover denied claims while streamlining prior authorization processes
- Readmission Prevention - Proactive patient engagement and care coordination to reduce preventable readmissions
- Patient Identity Reconciliation - Accurate matching and deduplication of patient records across systems to ensure continuity of care
- Care Coordination Workflows - Configurable workflows that connect scheduling, EHR, referral, and claims systems into a unified care adherence engine
Rapid Deployment on AWS
The platform can be deployed in hours for your specific use case, with measurable impact visible in weeks. EnsureCare's implementation engagement includes:
- Discovery and Solution Assessment - Define objectives, architecture, dependencies, timeline, acceptance criteria, and responsibilities
- Integration - Connect with your EHR, scheduling, referral, and claims systems through secure connectivity established in collaboration with your IT and compliance teams
- Workflow Configuration - Configure AI-enabled workflows aligned to your organization's specific care adherence priorities
- Security and Compliance Alignment - Ensure the deployment meets your organization's security and compliance requirements
- Testing and Validation - End-to-end testing before production deployment
- Go-Live Optimization and Support - Production deployment with ongoing monitoring, knowledge transfer, and post-go-live assistance
Engagement Model
Scope, deliverables, service levels, and timelines are agreed upon collaboratively and documented in a private offer and statement of work. Before purchase, EnsureCare works with your team to define the full engagement plan. After purchase, EnsureCare provides implementation coordination, technical support, issue triage, deployment monitoring, knowledge transfer, and agreed post-go-live assistance.
EnsureCare contacts buyers within two business days after a request or accepted private offer unless the applicable offer states otherwise.
Get Started
To begin your care adherence transformation on AWS, request a private offer through this listing or contact EnsureCare to schedule a discovery call and solution assessment. EnsureCare's team will work with you to identify your highest-impact use case and define a deployment plan tailored to your organization.
Highlights
- Agentic AI that acts, not just alerts. EnsureCare agents predict no-show risk, identify likely barriers to care, coordinate personalized SMS and voice outreach via Amazon Connect, and escalate exceptions - helping reduce missed appointments, close care gaps, and recover revenue. Unlike rule-based outreach tools, the agentic approach adapts interventions to each patient's context and responds to changing conditions in real time.
- EHR-native, bi-directional integration. Workflows connect directly with Epic, Oracle Health (Cerner), MEDITECH, eClinicalWorks, and other major EHRs so care adherence actions execute inside existing clinical operations. No additional staff training is required. This deep integration model enables faster adoption and fewer disruptions than bolt-on solutions that require manual data transfers or duplicate data entry.
- Configurable workflows with audit-ready controls. Deploy no-show recovery, referral management, readmission prevention, patient identity reconciliation, denial claims, and care coordination workflows. Each workflow includes built-in observability and outcome tracking so organizations can measure operational impact and demonstrate compliance readiness across clinical and revenue cycle teams.
Details
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Deployed on AWS
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Support
Vendor support
Support Channels
EnsureCare provides support via email at support@ensurecare.ai and through the website at https://ensurecare.ai . Initial support requests are acknowledged within two business days unless the private offer or statement of work specifies a faster response time. . EnsureCare executes Business Associate Agreements (BAAs) and HITRUST and SOC 2 compliance certification reports are available upon request.
Implementation Support
EnsureCare provides direct, hands-on support throughout the full engagement lifecycle. This includes architecture and integration guidance, environment configuration, testing assistance, issue triage, escalation management, deployment monitoring, and knowledge transfer to the buyer's team.
Engagement Phases
The implementation follows structured phases: discovery and scoping, EHR integration, platform configuration, validation and testing, production deployment, and go-live optimization. Before purchase, EnsureCare works with the buyer to define objectives, architecture, dependencies, timeline, acceptance criteria, and responsibilities. Specific phase durations, deliverables, and milestones are documented in the applicable private offer or statement of work.
Post-Go-Live and Managed Support
Post-go-live support is included as part of the engagement. Coverage hours, severity-based response targets, escalation procedures, and any ongoing managed support terms are defined in the applicable private offer, statement of work, or service-level agreement.
Refunds
Refund requests are handled according to the applicable AWS Marketplace agreement and private-offer terms.