Sold by: Zscaler, Inc.
Deployed on AWS
The ZPA Private Service Edges are brokers that are a single-tenant instance that provide the functionality of a ZPA Public Service Edge in an organization's environment. Your organization hosts them either within your site or on a cloud service, but Zscaler manages them. On the other hand, ZPA Public Service Edges are deployed in Zscaler data centers around the world.
As with a ZPA Public Service Edge, a ZPA Private Service Edge manages the connections between Zscaler Client Connector and App Connectors. It registers with the ZPA Cloud. This allows a ZPA Private Service Edge to download the relevant policies and configurations so it can enforce all ZPA policies. It also caches path selection decisions.
ZPA Private Service Edges can be deployed in several forms. Zscaler distributes images for deployment in enterprise data centers and local private cloud environments such as VMware.
4.5
Overview
A key component of the Zscaler cloud, Service Edges are full-featured secure internet gateways that provide integrated internet security.
ZPA Private Service Edges provide the following benefits and enable you to:
Implement Zero Trust Network Access (ZTNA) for on-premises users. Securely access applications when ZPA Public Service Edges in data centers are not conveniently located between users and the applications they need to reach.
Ensure business continuity and continued access to critical apps during disaster events.
Keep application data traffic local to help meet compliance and regulatory requirements.
Service Edges can be public or private. ZPA Public Service Edges, addressed here, are deployed in Zscaler data centers around the world and can handle hundreds of thousands of concurrent users with millions of concurrent sessions. So, regardless of where your users are physically located, they can access their internal applications from any device. ZPA Public Service Edges enforce access and reauthentication policies based on your organization's corporate best practices. For any given Microtunnel (M-Tunnel), the Control Service Edge is the ZPA Public Service Edge that handles cloud-level system messages to establish the M-Tunnel. ZPA Private Service Edges are fully functional single-tenant brokers that reside within your site or other locations, like cloud services.
Both Zscaler Internet Access (ZIA) and ZPA have Service Edges. The fundamental difference between a Service Edge used for ZIA and one used for ZPA is that:
In ZIA, the Service Edge inspects the data as traffic flows through it. In ZPA, the Service Edge does not inspect the data as traffic flows through it. All Service Edges have significant fault tolerance capabilities. They are deployed in active-active mode to ensure availability and redundancy, and Zscaler monitors and maintains its Service Edges to ensure continuous availability.
User traffic is not passed to any other component within the Zscaler infrastructure, and Service Edges never store any data to disk. Packet data is held in memory for inspection, and is either forwarded or dropped based on policy. Log data generated for every transaction is compressed, tokenized, and exported over secure TLS connections to log routers.
For ZPA Public Service Edges, the log routers direct the information to the Log Streaming Service (LSS), hosted in the appropriate geographical region for each organization.
Highlights
- The ZPA Central Authority (CA) can be thought of as the "brain and nervous system" of the ZPA cloud. It monitors the cloud and provides a central location for software and database updates, as well as policy and configuration settings.
- The ZPA Admin Portal is the central point of control for the entire system. This interface enables organizations to configure system elements, including applications, servers, and policies, and provides analytics dashboards for visibility into the system as a whole.
- All Service Edges have significant fault tolerance capabilities. They are deployed in active-active mode to ensure availability and redundancy, and Zscaler monitors and maintains its Service Edges to ensure continuous availability.
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64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Rhel 9
Deployed on AWS
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Please utilize this link to access Release Notes: https://help.zscaler.com/zpa/zpa-private-service-edge-release-summary-2024
Additional details
Usage instructions
In order to acquire a license key for this product, please contact us via our web form here: https://www.zscaler.com/company/contact .
Once complete, you may access the User Interface of the Zscaler Cloud Portal by accessing this link here: https://admin.zscaler.net/ . If not completed prior, you will be promoted to create an Admin account for your Zscaler Cloud Portal.
Utilizing the login you created, you may now utilize the Zscaler Cloud Portal to access your Zscaler management console where you will be able to manage and deploy new products on AWS, or other locations.
For ZPA Private Serive Edge AWS Deployment see the below:
Update the Security Group associated to the App Connector to temporarily allow inbound access on port 22, then complete the following steps to connect to the instance.
SSH access is required in order to configure the provisioning key for the App Connector. See instructions: https://help.zscaler.com/zpa/private-service-edge-deployment-guide-amazon-web-services
Log in to the App Connector console using your AWS Private Key (i.e., a .pem file).
SSH access is enabled by default on AWS App Connectors, so there is no need to enable the service manually.
Using a standard SSH client, enter the following command to connect to the AWS instance: ssh -i <AWS Private Key> admin@<App Connector Public Hostname or IP Address>
For example, the private key for the AWS instance is AWS.pem and the ZPA Private Service Edge IP address is 35.160.130.25: ssh -i AWS.pem admin@35.160.130.25
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Zscaler global support is available around the clock, with dedicated customer support engineers providing personalized assistance to ensure that customers are getting the most value from our products. Our support engineers have significant experience in networking and security, working closely with operations, sales, and engineering teams to ensure rapid response and resolution.
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Outsourcing/Offshoring
Admin Control and Custom Tunnel Routing That Just Works
Reviewed on Sep 16, 2026
Review provided by G2
What do you like best about the product?
That the user cannot logout or close it if I want as an admin and that it routes the data in tunnels using only the routes I define so I can disable the best effort route
What do you dislike about the product?
That it does not handle the disconnect and internet issues well so it only can reconnect if manually initiated or by unplugging the ethernet cable and plugging it back in although this is not an issue from only my side
What problems is the product solving and how is that benefiting you?
Accessing my clients' data from a single IP so I have the users logging in from other places and it masks that like a VPN solution plus the Zscaler lists for restricting websites access
Anonymous
Enhances Security but Needs Improved Admin Features
Reviewed on Sep 13, 2026
Review provided by G2
What do you like best about the product?
I like the one-to-one connection between the user and authorized applications with Zscaler Private Access and its deep integration with cloud security architecture. I find its approach to segmenting apps and services by user and group especially valuable, as it minimizes the attack surface while keeping services and apps available. It effectively limits access to specific users or groups and uses posture checks to prevent access by unauthorized users, protecting the environment from lateral movements in case of user compromise.
What do you dislike about the product?
I think for admins, Zscaler doesn't give the full benefit of PAM (Privilege Access Management) and although it segregates access to services and apps, it doesn't provide command control or session recording, which would be good to have.
What problems is the product solving and how is that benefiting you?
Zscaler Private Access reduces attack surfaces by allowing limited access based on user needs, not exposing the entire network. It segments app and service access to users and groups, which enhances security by preventing lateral movement in case of user compromise.
Luciana S.
Brilliant Zero Trust Secure Access That Replaces Traditional VPNs
Reviewed on May 26, 2026
Review provided by G2
What do you like best about the product?
Zscaler is brilliant, with zero trust on matters secure application access, which creates operational safety.
The program eliminates the use for traditional VPN and it has multiple security advantages
Zscaler supports remote and secure access, where no internal network exploitation or exposure
The program is resourceful for distributed workforce and those that access systems on cloud
Zscaler is helpful in user segmentation and this brings granular access control that maintains business privacy
The app is cloud set, where it has centralized management, with moderate deployment standards
The user experience on matters secure applications access is also a paramount feature from the software
The program eliminates the use for traditional VPN and it has multiple security advantages
Zscaler supports remote and secure access, where no internal network exploitation or exposure
The program is resourceful for distributed workforce and those that access systems on cloud
Zscaler is helpful in user segmentation and this brings granular access control that maintains business privacy
The app is cloud set, where it has centralized management, with moderate deployment standards
The user experience on matters secure applications access is also a paramount feature from the software
What do you dislike about the product?
Zscaler demands policy configurations, a process that is complex and time sensitive
The performance for Zscaler depends on regional connectivity and network routing, which is a primary problem
The performance for Zscaler depends on regional connectivity and network routing, which is a primary problem
What problems is the product solving and how is that benefiting you?
Zscaler is resourceful in offering secure remote access, more so to private applications and no network exposure
The software gives efficiency in operations, where it eliminates a risks that are associated with traditional VPNs
Zscaler is brilliant, where it helps in implementing a strategy for zero trust in matters access security
The management of secure access is done remotely and this favors all the users, both remotely and hybrid
Zscaler eliminates chances of cyberattacks and this prevents companies from being compromised
The program concentrates on identity based access, which guarantees security to all applications
The software gives efficiency in operations, where it eliminates a risks that are associated with traditional VPNs
Zscaler is brilliant, where it helps in implementing a strategy for zero trust in matters access security
The management of secure access is done remotely and this favors all the users, both remotely and hybrid
Zscaler eliminates chances of cyberattacks and this prevents companies from being compromised
The program concentrates on identity based access, which guarantees security to all applications
Ben G.
Seamless Network Security Without VPN Hassles
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
I like that Zscaler Private Access runs quietly in the background, so I don't have to constantly log in to VPNs. It's better than a firewall and a VPN with no gaps, making the setup fairly seamless.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
Zscaler Private Access is better than a firewall and VPN with no gaps. It runs quietly in the background, so I don't have to constantly log in to VPNs.
Kristina D.
Strong Data Security and Easy Auto-Connect
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
The product works well to secure data shared throughout the call center and in the corporate offices. The automatic connection when starting computers is a great ease of use tool.
What do you dislike about the product?
My connection to Zscaler often drops, which forces me to log in more frequently than necessary, especially when I’m on a call. As a phone agent operator, the line would constantly drop during program tech updates, creating frustration for both agents and customers in a high-stakes environment.
What problems is the product solving and how is that benefiting you?
Zscaler helps address the security risks that come with an unencrypted connection to the internet. In a world where hackers are constantly seeking financial gain, it’s vital to our company that customer information is protected. We safeguard sensitive data such as bank account details and personal identifying information, including a customer’s SSN, date of birth, and home address.