TrendAI Vision One™

TrendAI Vision One is used primarily in endpoint security, email security, mobile security, cyber risk exposure management, and XDR.

For mobile security, TrendAI Vision One is used for mobile threat detection as an MTD solution, and it allows enrollment of both BYOD devices and company-owned devices while providing protection for mobile devices. The solution supports Android, iOS, and similar platforms.

My main use case for TrendAI Vision One is endpoint security, and I am also familiar with mobile security. TrendAI Vision One functions as a full-fledged next-generational antivirus solution for users, and it prevents malware, viruses, and similar threats. The solution has many machine learning features as well.

The best feature in my experience with TrendAI Vision One is that when implementing endpoint security and email security for an organization, there is no need to use multiple consoles. With TrendAI Vision One, a single console provides access to all these solutions, making it a comprehensive platform that includes all of the solutions. This consolidated approach is the main usefulness for users.

TrendAI Vision One can integrate with third-party solutions as well. Regarding usability, I credit TrendAI Vision One since it uses a credit-based model. Additionally, the licensing for TrendAI Vision One is very flexible for users and organizations.

TrendAI Vision One is a full-fledged platform for combining multiple solutions, making it easy for administrators to navigate and configure the console. It provides comprehensive security for devices and users, and the flexible licensing is very useful for organizations.

Regarding the platform's ability to provide centralized visibility and management across protection layers, the centralized visibility is really helpful for administrators to configure settings without having to navigate multiple consoles. This streamlines issue resolution and ensures that protection is covered from multiple aspects within the same console.

TrendAI Vision One has helped consolidate the use of security vendors and reduced silos significantly.

TrendAI Vision One has recently added updates and new features, which can be a bit confusing. However, those features are helpful but not organized clearly. When an administrator logs into the console, it can be difficult to find some features because of the organization.

Regarding documentation improvements for TrendAI Vision One, it would be easier with the TrendAI companion. Most of the documentation and answers can be found, but it would be helpful if the company could provide more data sheets or whitepapers as well as configuration support.

Additional improvements needed for TrendAI Vision One include issues where the console sometimes indicates that services are not available. I believe these issues are being improved, but they do not constantly display as expected.

I have been using TrendAI Vision One for more than one and a half years.

TrendAI Vision One provides more security for users regarding detections and security incidents, such as warnings on unsecured websites and detecting viruses. The solution has really reduced the number of detections over time while providing full protection for users.

The top security challenge in the industry is user awareness since users are often unaware of the dangers posed by certain applications and websites. TrendAI Vision One helps address this issue by providing user awareness training, such as phishing campaigns that inform users to avoid threats.

My main advice for others considering TrendAI Vision One is that it provides both basic and advanced protection for every user, while the licensing is very flexible compared to other solutions. With TrendAI Vision One, most features are included in basic licensing, unlike other solutions that require payment for simple features.

TrendAI Vision One is a great solution for users requiring advanced protection. Over the past 20 years, it has provided as many features as possible for every user, so I can confidently recommend it for organizations. I would rate this solution an 8 out of 10.

The main use case for TrendAI Vision One in my organization is that we manage client assets such as endpoints, servers, and email.

TrendAI Vision One has positively impacted my organization. TrendAI Vision One has helped us reduce the time to detect and respond to threats, as with the correlation of events across various security layers, I benefit from a complete view of incidents from a single platform without the need to jump around.

The investigation and alert prioritization tools expedite analysis significantly, automating many detection and containment tasks even before the analyst reviews the event viewer.

I think there are quite a few things that could improve TrendAI Vision One. The console or the graphical interface of the console is a bit complex, with several sections for each module where information is spread out among them and some is repeated across sections. Console updates change the layout of sections and modules significantly, without any notice or alert informing me of these changes. The APIs section is also a bit confusing, as I understand there is a general API, but then each module has its own, and it is not very well explained when to use one or the other.

Vendor support can feel random; depending on who you get, resolving an incident can be easy or very difficult. Some support members do not have sufficient knowledge about the platform or the relevant concepts, and response times can be very variable—sometimes they can respond the next day or it can take a week. If it is a serious incident, you might be stuck for the entire week. Report generation is a bit basic; the reports are simple and I cannot customize them effectively. Licensing is also confusing because we seem to have the same license duplicated with similar functionality for different teams, which is not clearly reflected.

At the Endpoint Security level, the agents being used in TrendAI Vision One have several problems; we frequently encounter incidents where the agent consumes resources uncontrollably. Many servers or endpoints can manage this easily, but some have limited resources and processing power. It often interferes with the company's internal processes, creating delays, communication issues, and data loss, forcing us to disable modules on machines. Furthermore, support for different operating systems is limited; many clients use devices with older, unsupported operating systems, resulting in fewer modules being available.

At the Cloud level, I also experience several issues with Cloud Email Gateway Protection in TrendAI Vision One, such as problems with DKIM validation where the platform often fails to provide clear information on whether the cause is a poorly made signature or DNS resolution failures; sometimes the header indicates the absence of a DKIM signature when there actually is one. Additionally, the API for Cloud Email Gateway Protection has limitations, such as a 72-hour log retrieval limit that feels excessive. I also cannot filter mail traffic by user or specific address and must retrieve the entire domain's data. This means pulling in around 300,000 emails for a 24-hour period only to filter it myself, which consumes resources and time. Certain functions are available in the console but not through the API, which I find critical. Lastly, we have faced issues where emails that should bypass Inbound Protection based on our defined rules still get blocked, which does not make much sense.

I have been using TrendAI Vision One for one year and five months.

Overall, it has proven to be a pretty stable platform. The main services, dashboards, APIs, and security modules generally provide consistent availability and performance. Of course the are some occasional issues, specially during maintenance, service updates, or when processing a high volume of data, but these don't significantly affected the overall reliability of the platform in our experience.

It offers a very strong scalability, particularly for enterprise environments with a large number of users, endpoints, and security events. The platform also provides a centralized visibility of the security layers and products, which makes it really easy to manage a growin environment without increasing the operational complexity.

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The features of TrendAI Vision One are really useful and have improved my work. The main security challenges in my sector include managing diverse threats. I have covered everything I had to say and do not remember anything else important that I have left out. My review rating for TrendAI Vision One is 8.

TrendAI Vision One has helped my customers consolidate their use of security vendors and reduce silos. If you purchase multiple technologies or products provided by TrendAI, that unified visibility console gives you full visibility across all the products provided by TrendAI across the network. This facilitates management and policy deployment for customers.

My customers do not purchase TrendAI Vision One directly from TrendAI or from any third party. TrendAI is not considering selling directly to end users unless it is a big corporate arrangement or an OEM agreement. Usually, sales should occur through a reseller, then a distributor, or directly through a distributor to TrendAI.

User behavior analysis is the most important feature of TrendAI Vision One, in addition to the zero-day feature within that application. When customers upsell or add an XDR license, the product becomes a closed, solid endpoint protection solution that wins against the competition.

TrendAI Vision One has helped my customers consolidate their use of security vendors and reduce silos. If you purchase multiple technologies or products provided by TrendAI, that unified visibility console gives you full visibility across all the products provided by TrendAI across the network. This facilitates management and policy deployment for customers.

TrendAI Vision One should learn from its competitors that having everything managed in one single platform gives strength to the product itself. However, instead of focusing on easing access for administrators, they should pay more attention to development itself and staying up to date. There was an initiative in the early days called Zero-Day, which means that before a threat is announced, they would hire specialists who immediately learn about threats and push updates directly to the product.

Customers are protected even before the threat is announced. Currently, the Zero-Day initiative is not as active as it once was.

Additional features I expect from TrendAI Vision One in the future to make it more competitive could be more technical in nature. A product working on the kernel level of a PC, machine, or server consumes significantly more resources than other products that work on runtime memory. If an application is attached to the operating system of the machine itself, it consumes more resources from the PC or server than running that product on the memory level. Memory-level products read all running activities across the memory when the machine is on, and when they detect malicious activity, they cut or end the session, which is lighter on the operating system and does not consume many resources.

I have been working with TrendAI Vision One for around five years.

TrendAI Vision One's technical support is adequate because they recently implemented a good methodology of supporting their customers. They initiated a Major Service Center divided across the globe, with a dedicated support center for the Middle East, another for Europe, a third one in the American market, and a final one in Singapore dedicated to supporting Far East customers. This has enhanced their support.

What gives more strength to their products is that they enable business partners, distributors, resellers, and others with sufficient tools to identify problems and provide first and second level support themselves. When an engineering intervention is needed, the case can be escalated to their support team, which is more effective than the old model. They initiated this Major Service Center two or three years ago, which makes it easier for customers and enhances support.

My impressions of TrendAI's ability to provide centralized visibility and management across protection layers are positive. They had, in the early beginning, a unified management console called Apex One. The commercial name has changed over time, and it is now called Apex Central. TrendAI Vision One Apex Central gives full visibility across the customer network, including all solutions provided by TrendAI, with unified visibility, policy deployment, and plug-in extensibility.

TrendAI Vision One has helped my customers reduce their time to detect and respond to threats. There have been a few incidents where intruders could get into the network even while the product was deployed. TrendAI ranks third globally as an endpoint or EDR solution. There are pros and cons to the product. I would rate TrendAI Vision One between seven and eight out of ten.

My customers may use the Cyber Risk Exposure Management capabilities of TrendAI Vision One. However, I do not think they are using or activating that feature because it can conflict with other products. Most banking customers prefer not to activate EDR and endpoint protection from the same vendor, as a compromise could become a significant issue. Therefore, I did not use this feature.