Sold by: PagerDuty
AWS Free Tier
PagerDutys MCP integration connects AI agents and LLMs directly to PagerDuty, enabling developers to automate incident response, access real-time operational data, and accelerate resolution within their preferred tools.
4.5
Overview
PagerDutys MCP integration connects large language models and AI agents directly to PagerDuty, giving developers a first pane of glass for break and fix work. By centralizing access, teams can pull PagerDuty incident, oncall, and service data into their tool of choice, like AI powered IDEs, enabling seamless automation and response workflows. The integration uses standard APIs, so customers can connect PagerDuty to any AI toolkit or agent layer they spin up. With PagerDutys MCP, organizations can accelerate innovation and reduce operating costs through intelligent automation. Developers can work in their preferred environments, automate break and fix tasks, and reduce manual context switching, all while leveraging PagerDutys reliability and open API.
Highlights
- Operational intelligence at your fingertips to access trusted PagerDuty data to enable faster and better informed decisions.
- Accelerate resolution by simplifying how teams understand and respond to incidents, reducing time to action, and restoring service sooner. Automate with confidence to build on PagerDutys proven orchestration and automation capabilities to minimize manual effort and human error.
- Trusted by digital operations leaders to extend PagerDutys platform for intelligent, resilient operations, driving efficiency and reliability at scale.
Details
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Delivery method
Integration protocol
Type
Deployed on AWS
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Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimensions summary
This listing has one pricing dimension: Free (default), billed at no cost. There are no tiers, instance sizes, or usage-based charges to compare. You get the product under a single free usage dimension with no commitment or metered add-ons. The server uses the Model Context Protocol (MCP) to connect AI-enabled tools to PagerDuty data and actions. Because only one dimension exists, pricing does not scale with users, events, or volume through this listing.
Top-of-mind questions for buyers
This listing is billed at no cost under a single free usage dimension. The MCP Server uses the Model Context Protocol to connect AI-enabled tools to PagerDuty data and actions. It is one of several ways to integrate, alongside email and API connections.
No. This listing has one free dimension with no metered charges. Your cost does not scale with users, events, or the number of tools you connect through the MCP Server. There are no tiers, usage thresholds, or overage points that could trigger a charge here.
It is a single free usage dimension with no upfront commitment and no term to sign. You are not billed hourly, annually, or per unit through this listing. Charges apply only if you separately purchase other PagerDuty offerings, which are not part of this listing.
www.pagerduty.com
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Request a private offer to receive a custom quote.
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Delivery details
API-Based Agents & Tools
API-Based Agents and Tools integrate through standard web protocols. Your applications can make API calls to access agent capabilities and receive responses.
Additional details
Usage instructions
MCP
Available Tools This MCP server supports the following capabilities:
- Incident Management - Retrieve, create, and update incidents
- Service Management - View and manage services
- On-Call Schedules - Access and manage on-call schedule information
- Alert Routing - Configure and manage alert escalation policies
Prerequisites
- PagerDuty account with Advanced Permissions https://support.pagerduty.com/main/docs/advanced-permissions
- PagerDuty User API token https://support.pagerduty.com/main/docs/api-access-keys#generate-a-user-token-rest-api-key
- MCP-compatible AI assistant (Claude Desktop, VS Code, Cursor, or similar)
Authentication Replace YOUR_PAGERDUTY_API_TOKEN with your actual API token below. Claude Desktop Edit the configuration file at:
- macOS: ~/Library/Application Support/Claude/claude_desktop_config.json
- Windows: %APPDATA%\Claude\claude_desktop_config.json
Add the following:
json { "mcpServers": { "pagerduty-mcp": { "command": "npx", "args": [ "mcp-remote", "https://mcp.pagerduty.com/mcp ", "--header", "Authorization: Bearer YOUR_PAGERDUTY_API_TOKEN" ] } } }
EU Accounts: If your PagerDuty account is in the EU region, use https://mcp.eu.pagerduty.com/mcp instead.
VS Code / Cursor
Configure in your MCP settings:
json { "mcpServers": { "pagerduty-mcp": { "url": "https://mcp.pagerduty.com/mcp ", "disabled": false, "autoApprove": ["listIncidents", "getIncident", "listServices", "getSchedules"], "timeout": 30, "headers": { "Authorization": "Bearer YOUR_PAGERDUTY_API_TOKEN" } } } }
Rate Limits
- API rate limits follow PagerDuty REST API limits https://support.pagerduty.com/main/docs/rest-api-rate-limits
- Requests exceeding limits return HTTP 429 Too Many Requests
- Implement exponential backoff for rate limit handling
Learn More
- PagerDuty MCP Server Documentation https://support.pagerduty.com/main/docs/pagerduty-mcp-server
- PagerDuty API Documentation https://developer.pagerduty.com
https://developer.pagerduty.com/docs/mcp-tooling-remote-server
Support
Vendor support
Our team provides multiple resources for customers to find answers to questions and get help with our product. Users may browse our integration guides (pagerduty.com/integrations) to integrate with partner tools, our knowledge base (support.pagerduty.com) to learn more about using PagerDuty, and our developer docs (developer.pagerduty.com) to use our APIs. Additionally, anyone can interact with other PagerDuty users and PagerDuty employees via the PagerDuty Community (community.pagerduty.com). Our Support team is available during regular business hours around the globe, Monday through Friday, and can be contacted at: Email: support@pagerduty.com or via a ticket submitted at tickets.pagerduty.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
adithya k.
Streamlined Alert Management with Seamless Integrations
Reviewed on Sep 01, 2026
Review provided by G2
What do you like best about the product?
I like the flexible scheduling, rotations, and override rules in PagerDuty that ensure the right person is always notified. I appreciate how it integrates with numerous monitoring tools to suppress noise and group related events. The ChatOps feature is a highlight for me, and Slack enables teams to acknowledge, reassign, and resolve issues via chat commands. Additionally, the deep integration with various tools makes the experience seamless. The initial setup for PagerDuty is generally straightforward, taking about 15 to 30 minutes for basic configuration.
What do you dislike about the product?
All good
What problems is the product solving and how is that benefiting you?
I use PagerDuty for flexible scheduling and to integrate with monitoring tools, suppressing noise and grouping events. ChatOps and deep integration let our team acknowledge incidents and resolve issues via chat.
Gowhar S.
Reliable Incident Management and Alert Response
Reviewed on Sep 01, 2026
Review provided by G2
What do you like best about the product?
What I like most about PagerDuty is how it turns alerts into a clear, structured incident response process. Real-time notifications, flexible on-call scheduling, and well-defined escalation policies make it easier to ensure critical issues reach the right person quickly, without unnecessary delays. I also appreciate the integrations with monitoring and collaboration tools, since they let teams manage incidents in one place instead of constantly switching between platforms. Overall, PagerDuty improves visibility and accountability, and it helps teams respond faster when incidents happen.
What do you dislike about the product?
PagerDuty can feel a bit complex to configure, especially for new users. If the initial setup isn’t done thoughtfully, managing multiple alerts and notifications can quickly become overwhelming. Pricing may also be a concern for smaller teams.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us manage critical alerts by routing incidents to the right teams and reducing our response times. It also improves overall visibility, supports timely escalation, and makes it less likely that important issues will be missed.
Anonymous
Reliable On-Call Alerting with AIOps Benefits
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
I like using PagerDuty for its reliability, as it ensures that we don't miss major critical issues. I use it mainly for on-call schedules and catching alerts when things go wrong in the infrastructure. I find the AIOps and noise reduction features valuable. The setup was pretty simple, which I appreciated.
What do you dislike about the product?
I find PagerDuty can get expensive over time.
What problems is the product solving and how is that benefiting you?
I use PagerDuty for on-call scheduling and catching alerts for critical issues, like server failures. It helps us avoid missing major critical issues.
Marketing and Advertising
Easy-to-Use Urgent Agent Pings with a Great Mobile App
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
Useful way to ping agents urgently for cases based on severity. UI in browser is easy to use.
Integrated mobile application is great for agents who are away from the office to keep up-to-date.
Integrated mobile application is great for agents who are away from the office to keep up-to-date.
What do you dislike about the product?
Inability to modify the notification settings can be irritating.
Browser calendar can become clunky when a large number of agents are on the same roster.
Integration with Slack can break sometimes and leads to distrust of notifications.
Browser calendar can become clunky when a large number of agents are on the same roster.
Integration with Slack can break sometimes and leads to distrust of notifications.
What problems is the product solving and how is that benefiting you?
PagerDuty allows my managers to concisely organise agents into schedules that fit around their daily lives.
It allows me to know when I am required access to my work computer, or when I'm free to leave it at home.
It allows me to know when I am required access to my work computer, or when I'm free to leave it at home.
Sofia V.
Powerful Incident Response, But Advanced Setup Takes Time
Reviewed on Jul 28, 2026
Review provided by G2
What do you like best about the product?
What I like best about PagerDuty is how it streamlines incident response and ensures the right people are notified immediately when critical issues occur. The alerting and escalation policies are highly customizable, making it easy to manage on-call rotations without worrying that important incidents will be missed.
What do you dislike about the product?
While PagerDuty is a powerful platform, some of its more advanced features come with a learning curve, especially when configuring complex escalation policies, event orchestration, and automation workflows. Initial setup can take time for larger organizations with multiple teams and integrations.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us solve the challenge of responding quickly to critical incidents by ensuring alerts reach the right people at the right time. Instead of relying on manual notifications or monitoring dashboards, incidents are automatically routed through predefined escalation policies, reducing the risk of missed alerts and delayed responses.