Sold by: Bland
Bland is an enterprise voice AI platform for building, deploying, and monitoring AI phone agents. Automate inbound and outbound conversations for customer service, appointment scheduling, and lead qualification. Configure conversational workflows, connect business systems through APIs and webhooks, and transfer calls to human agents when needed.
Overview
Bland helps enterprises automate phone conversations with AI agents for inbound and outbound calling. Teams use Bland for customer service, appointment scheduling, lead qualification, and other phone-based workflows.
Design conversations with Conversational Pathways. Configure instructions, branching logic, knowledge base responses, and call routing to guide how an agent handles each interaction. Connect external systems through APIs and webhooks to retrieve information or trigger actions during a live call.
Keep human teams involved when needed. Enterprise warm transfers can brief a representative on the caller's situation before connecting the call, preserving context during handoff.
Review and improve agent performance with call logs, transcripts, recordings when available, and extracted conversation data. Test conversation flows before deployment and use call-level details to investigate behavior and refine your agents.
Bland serves enterprises across industries including healthcare, insurance, financial services, and logistics. Contact Bland to discuss your use case, implementation requirements, and enterprise pricing.
Highlights
- Deliver omnichannel customer experiences across voice, text messaging (SMS, RCS, and iMessage), WhatsApp, and Web Chat. Automate inbound and outbound phone conversations for customer service, appointment scheduling, and lead qualification.
- Configure conversation flows with Conversational Pathways and connect external systems through APIs and webhooks to retrieve data and take actions during calls.
- Support human handoffs with enterprise warm transfers, and review call transcripts, recordings when available, and extracted data to improve agent performance.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise Platform - Placeholder; Contact Bland for Pricing | The $1 annual amount is a placeholder for listing setup and is not live or active commercial pricing for Bland services. Contact Bland before purchasing to receive a private offer with agreed platform fees, usage rates, and service scope. | $1.00 |
Dimension | Cost/unit |
|---|---|
Per Connected Minute Pricing Placeholder (Contact Bland for Enterprise Pricing) | $0.30 |
Dimensions summary
This listing carries two placeholder dimensions, not live commercial rates. The first sets up per-connected-minute billing, where you pay for the AI minutes your voice agents use. The second sets up an enterprise platform fee. Both show a placeholder amount only. You must contact Bland before purchasing to receive a private offer. That offer defines your actual platform fees, per-minute usage rates, and service scope, contracted to your call volume. The per-minute rate covers the AI processing in one number. Telephony is billed separately. Pricing scales with your usage and the concurrency your deployment requires.
Top-of-mind questions for buyers
The per-minute rate covers the AI processing in one number. This includes the language model, speech-to-text, and text-to-speech. There are no token charges and no model-provider pass-throughs. Telephony is billed separately. You can use your own carrier, and bring-your-own-telephony customers do not pay transfer fees.
Both dimensions bill independently. The enterprise platform fee is a set amount tied to your deployment and service scope. The per-connected-minute charge scales with how many AI minutes your voice agents use. Usage typically drives the variable portion, while the platform fee stays fixed. Contact Bland to set both.
Your per-minute charges rise with the number of AI minutes used. Concurrency is sized to your volume and set in your private offer. The enterprise agreement is contracted to your call volume, so higher usage means more connected minutes billed. Contact Bland to size concurrency and rates.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For technical assistance, sign in to your Bland account and submit a request through the support form at https://app.bland.ai/dashboard/support . Product documentation and implementation guides are available at https://docs.bland.ai . Enterprise customers can also work with their assigned Forward Deployed Engineering team and dedicated customer Slack channel for implementation and ongoing support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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