Sold by: HubSpot
Deployed on AWS
Customer service software powered by AI to scale support, and drive customer retention with unified customer insights.
4.4
Overview
Service Hub Professional is an AI-powered customer service platform that helps growing teams deliver personalized, omni-channel support and manage customer success at scale. With powerful help desk features, contextualized interactions across every channel, and a seamless CRM integration, teams drive retention with a complete view of the customer.
Highlights
- - AI-powered ticket deflection with Breeze Customer Agent and Knowledge Base Agent
- - Omni-channel Help Desk with automated routing, SLAs, and ticket management
- -Customer Success Workspace with customer health scores, health alerts and feedback surveys
Details
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Information Technology and Services
Game-Changing Customer Agent That’s Easy to Roll Out
Reviewed on Sep 18, 2026
Review provided by G2
What do you like best about the product?
The customer agent has been a game changer for our clients. Easy to roll out, incredibly intuitive, and it’s highlighted gaps in our own resources that we’ve been able to fill.
What do you dislike about the product?
The overall toolset is a bit limited and could be enhanced.
What problems is the product solving and how is that benefiting you?
The customer agent answers a lot of questions and frees up time for our team to respond to questions that actually need their attention.
Erika K.
All-in-One Client Info, But Confusing Add-Ons and Hub Terminology
Reviewed on Sep 18, 2026
Review provided by G2
What do you like best about the product?
Connecting client info from new to retention all in one place
What do you dislike about the product?
Not understanding everything that is included this whole idea of hub this and hub that and add-ons makes things very confusing and I feel like it’s also not what your customers want anymore. They want transparency and ease of use, especially in today’s time with AI having the ability to develop any software we want. Yes this is talk to text ignore grammar.
What problems is the product solving and how is that benefiting you?
Connecting the entire customer journey in one place
Michael O.
Flexible Platform with Great Visibility into Support and Service
Reviewed on Sep 18, 2026
Review provided by G2
What do you like best about the product?
Flexibility and visibility the platform gives my company into support and service related matters
What do you dislike about the product?
Permissions can be tricky with complex processes
What problems is the product solving and how is that benefiting you?
Visibility across service teams and efficiency with bringing issues to resolution.
Health, Wellness and Fitness
Easy to Use, Keeps All Team Details in One Place
Reviewed on Sep 18, 2026
Review provided by G2
What do you like best about the product?
It’s easy to use, and I like having all the details in one place so I can share them with the team and keep everything organized.
What do you dislike about the product?
Additional guidance or setup resources would be helpful. As the product changes or receives updates, it can be challenging to keep the related knowledge current and maintain it over time.
What problems is the product solving and how is that benefiting you?
A helpful website for visitors to self-serve: researching products and finding matching service providers based on location.
Theis N.
All Relevant Data in One Place with Inbox
Reviewed on Sep 17, 2026
Review provided by G2
What do you like best about the product?
We use Inbox so we can access all relevant data in one place at the same time.
What do you dislike about the product?
Over time, some design changes have been introduced, and they’ve ended up making the overall user experience worse.
What problems is the product solving and how is that benefiting you?
Connecting all of our service tickets with the rest of our CRM has made it much easier to keep everything in one place and stay on top of customer issues.