Sold by: Zendesk
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
4.2
Overview
Zendesk provides a unified platform for your customer service, contact center, and employee service that is easy to use and scale with your business.
Trusted by over 100,000 businesses, the Zendesk Resolution Platform offers a continuous system of action that automatically anticipates and resolves service issues in real-time. It is designed for personalized and effortless conversational experiences across any channel or device, setting your teams up for long-term success with agentic service that continuously improves resolution, on a platform that keeps getting better. Zendesk has over 1,200+ pre-built integrations on the Zendesk App Marketplace, as well as the tools to create and configure custom experiences.
As an AWS Advanced Technology Partner, Zendesk combines 20+ years of CX expertise with secure, scalable infrastructure from AWS. Zendesk Contact Center, built on the Zendesk Resolution Platform and Amazon Connect, helps businesses deliver AI-powered resolutions, modernizing service, boosting agent productivity, and accelerating growth. Zendesk connects natively to AWS - simplifying the process of building with Zendesk. Learn more http://zendesk.com/aws .
Core capabilities:
Support across web, social, and mobile channels Autonomous AI Agents Knowledge management Unified contact center capabilities Omnichannel routing and intelligence Pre-built and custom integrations Custom no-code service apps Real-time reporting and analytics Please DO NOT PURCHASE via this public offering as you will be billed without gaining access to Zendesk. For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@zendesk.com , for a private offer.
For more detailed information on Zendesk pricing and packages, visit https://www.zendesk.com/pricing/
Highlights
- 2025 AWS Global CX Partner of the Year
- Outcome-Based Pricing (OBP): Align your costs directly with the value delivered through our industry-leading outcome-based pricing model: only pay for automated resolutions, successful outcomes where the AI agent handles the issue from start to finish.
- Modernize your Contact Center with an AI-powered solution built on Amazon Connect Customer: Meet your customers where they are with seamless conversational experiences across voice, messaging, live chat, or email. Empower teams in a unified agent workspace combining AI, human insight, and knowledge for complete customer context, while using autonomous agentic AI to resolve complex issues at scale.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Copilot | Copilot | $600.00 |
Advanced Data Privacy and Protection | Advanced Data Privacy and Protection | $600.00 |
Zendesk Assist - Core | Zendesk Assist - Core | $69,000.00 |
Premier Access EAC | 15% of ARR or minimum as listed here. | $5,100.00 |
Premier Plus EAC | 20% of ARR or minimum as listed here. | $30,000.00 |
Premier Enterprise EAC | 25% of ARR or minimum as listed here. | $90,000.00 |
Dimension | Cost/unit |
|---|---|
Additional usage fees as agreed upon in Service Order | $0.01 |
Automated Resolutions - Cost Per Resolution | $1.50 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Our people are your people - Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
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Agency Express Comply Add-ons
We help organizations migrate, deploy, and transform their customer experience operations with Zendesk Contact Center. From legacy platform transitions to AI-enabled optimization, our team ensures a seamless implementation that reduces risk, accelerates time-to-value, and drives measurable CX impact.
Customer reviews
Corey C.
Straightforward, Reliable Ticketing That Keeps Our Support Team on Track
Reviewed on Aug 17, 2026
Review provided by G2
What do you like best about the product?
Zendesk Support is a pivotal part of our day-to-day operations. We support 200–300 customers and handle hundreds of tickets each day. The UI is straightforward, and it’s easy for our agents to navigate. Customers also seem to get the experience they expect.
We rarely experience service interruptions, and the overall system remains responsive. We’re currently integrating Zendesk with custom APIs so we can report on the statistics that matter most to our leadership. While I do feel the pricing is steep, we make the most of our licensing.
On the few occasions when I’ve needed to reach out to Zendesk for support, we’ve been satisfied with the answers we received. One of my favorite newer features is Admin Copilot. It’s built-in AI that helps me drive efficiencies in our Zendesk workflows and processes.
We rarely experience service interruptions, and the overall system remains responsive. We’re currently integrating Zendesk with custom APIs so we can report on the statistics that matter most to our leadership. While I do feel the pricing is steep, we make the most of our licensing.
On the few occasions when I’ve needed to reach out to Zendesk for support, we’ve been satisfied with the answers we received. One of my favorite newer features is Admin Copilot. It’s built-in AI that helps me drive efficiencies in our Zendesk workflows and processes.
What do you dislike about the product?
Zendesk keeps my support team on track and focused on our customer's reported issues. I love that it gives our customers an organized location to interface with our team for supporting their software.
I think that Zendesk could improve on available reporting out of the box and find ways to be more configurable when terms of support plans vary. We offer our customers a custom support plan that I think has been relatively difficult to implement and track usage in Zendesk. This is why we're using APIs to pull the data from Zendesk into custom, purpose-built dashboards.
I think that Zendesk could improve on available reporting out of the box and find ways to be more configurable when terms of support plans vary. We offer our customers a custom support plan that I think has been relatively difficult to implement and track usage in Zendesk. This is why we're using APIs to pull the data from Zendesk into custom, purpose-built dashboards.
What problems is the product solving and how is that benefiting you?
As I previously mentioned, Zendesk is the key system for our company to accept support requests from our customers.
Manufacturing
Great Team Visibility, but Support Time Zones Slow Issue Resolution
Reviewed on Aug 12, 2026
Review provided by G2
What do you like best about the product?
That all team members can see what everyone else has worked in their absence as well as my view being their manager.
What do you dislike about the product?
although it has gotten better, help ticket responses seemed to be in a whole different part of the world/time zone, making the back and forth hard to keep going to get issues resolved
What problems is the product solving and how is that benefiting you?
request efficiency
Information Technology and Services
Zendesk Made Ticket Tracking, Reporting, and Integrations Effortless
Reviewed on Aug 11, 2026
Review provided by G2
What do you like best about the product?
We moved from SF to Zendesk, and the ease of use is so much better. As a manager, it's easy for me to track my teams open tickets. I also like how ZD connects so easily with other integrations. I find reporting so much simpler than before.
What do you dislike about the product?
I think their workforce management tool is super clunky and hard to use. It's such a manual process that takes me hours. I wish it was smarter and the forecasting was accurate.
What problems is the product solving and how is that benefiting you?
Workforce management is being worked on and while this is not being prioritized, I am happy to hear they know the importance of the tool.